Neema Rawat
Kirkland,WA
Summary
Accomplished Salesforce professional with over 9 years of experience in gathering user requirements, designing solutions, and implementing Salesforce platforms. Adept at working cross-functionally with stakeholders to understand business requirements, improve processes, and ensure seamless integration with other systems in a global team.
Overview
7
7
years of professional experience
Work History
Senior Consultant, Engagement Lead
Spar Solutions
02.2024 - Current
- Led the functional architecture and integration of a customized Salesforce platform with external systems such as Career.io and Epype, enabling seamless engagement between student-athletes, military personnel, and employers to enhance career opportunities.
Senior Consultant
RafterOne
01.2023 - 11.2023
- TSS/KBS Supply Order Request Form - Complex visual flow with dynamic data filtering
- Led workshops, conducted interviews, and developed workflow storyboards to gather and document user/functional system requirements
- Served as the main point of contact for internal and external stakeholders and provided proof of concepts, designs, iteration demos and capacity planning
- Conducted daily stand ups with globally dispersed teams and provided weekly status reports to stakeholders
- Built a visual screen flow for hundreds of guest community users so they can place requests for supply products for a given site location of an account
- Employed several managed packages such as declarative RollUp Summaries, Data Table, and Data Fetcher, to automate monthly budget calculations at the site and account level
- Streamlined supply chain management by automating data imports for vendors such as Staples and Amazon, ensuring accurate product data for procurement
- Worked closely with various teams like finance, procurement, and sales for a unified analytics view of business performance
- WireCo Experience Cloud Implementation - Case Management using Lightning Flow
- Collaborated directly with offshore development teams to deliver scalable and robust solutions within tight timelines, achieving zero defects post-launch
- Implemented data security model for the external users for the standard/custom objects, adhering to best practices for data governance
- Customized experience cloud UI using HTML/CSS to reflect client’s corporate identity, created TDD, assisted with the UAT, deployment and hypercare
- Process improvements for requirement intake & documentation in Confluence and SharePoint for client reference, promoting transparency and ensuring knowledge transfer to internal teams
Salesforce Administrator
Coursera Inc
12.2021 - 11.2022
- Salesforce Marketing Cloud
- Configured email and mobile studio to notify global learners on their course related communications
- Worked with subscriber list, data extensions, profile management, email and mobile templates, mobile keywords
- Tested email sends, message and short code, preference management, automations, CAN SPAM features
- Case Omni Channel Routing/ Customer Satisfaction Survey(CSATs)
- Implemented the skill based Omni Channel routing for cases created via Email to Case and Webform to auto route to our global support team based on several criteria such as availability, languages and region
- Built survey emails using a 3rd party app called Get Feedback to collect metrics on the surveys
- Built a lightning flow to send out CSATs to millions of our global learners based on their preferred languages and the case origin
- Integrated Get Feedback with Salesforce to enable an outbound message delivery near real time when a case is closed
Senior Salesforce Admin/Business Analyst
IKO Industries Ltd.
06.2019 - 07.2022
- Company Overview: Toronto
- Loyalty Program
- Built multiple lightning flows & platform functionalities for membership renewal and tier advancement for loyalty contractors
- Recognized & promoted for having a great impact on the team collaboration and quality deliverable shortly after joining the at-risk project
- Developed Salesforce Training materials and conducted multiple online/in-person trainings for global user community
- Wrote basic apex and VF pages to provide information on educational courses at the Account level for external users
- ERP Data Integration
- Acted as Salesforce SME for ERP system (Mapics) integration with Salesforce
- This involved gathering requirements, creating source to target mappings and providing guidance to various team members
- Developed various KPI reports and dashboards for Sales Performance Analytics that is used daily by 100 sales users
- Managed 500 users, 15 profiles, permission sets and sharing rules for three salesforce orgs across Asia Pacific, Europe and North America
- Worked with stakeholders from each region to declaratively configure the platform and ensured that each region co-exists without any security impact
- Toronto
Business Systems Analyst, Lead Salesforce
Gluskin Sheff/Onex
07.2021 - 12.2021
- KYC/IP Project - Legacy data migration to Salesforce
- Instrumental in transforming legacy data model to Salesforce architecture and worked with business units (CWM, Client Admin, Compliance) to scope out the requirements and to demo the build for review
Salesforce Administrator
Dominion Voting Systems
08.2017 - 02.2019
- RootStock ERP Project
- Led the Implementation and customization of a cloud ERP managed app called RootStock on the Salesforce platform
- Proactively tailored the salesforce navigation menu for 590 objects for various profiles for efficient user experience and better security controls
- It became a user favorite
- Built complex approval processes with multiple approval criteria based on an 8 x 8 requirement matrix of order total, interdepartmental processing and manager hierarchy levels for Purchase Orders, Quotes, Sales Orders and Invoices eliminating the need for 3rd party tool called open air
- Created reports and dashboards for inventory management, revenue recognition, supply chain forecasting for internal stakeholders and upper management
- MapAnything
- Successfully integrated MapAnything, a third-party geospatial analytics tool, to provide senior leadership with a graphical representation of our current customer base, enabling better decision-making for targeted business growth
- Built maps for identifying expenses incurred by the company during various stages of product implementation and after sale support for each customer
- Built maps to display revenue pipeline for each Sales Rep by his potential leads and customers increasing the revenue by 15%
Education
Master of Science -
University of Texas
Skills
- Process Automation
- Partner/Customer Community
- Analytics
- Data Security and Sharing
- Marketing Cloud Administration
- Basic web development and query language
- Deployment Tools
- JIRA
- Agile methodology
Certifications
- Salesforce Certified Administrator, 19500163
- Salesforce Certified Platform App Builder, 18716763
Timeline
Senior Consultant, Engagement Lead
Spar Solutions
02.2024 - Current
Senior Consultant
RafterOne
01.2023 - 11.2023
Salesforce Administrator
Coursera Inc
12.2021 - 11.2022
Business Systems Analyst, Lead Salesforce
Gluskin Sheff/Onex
07.2021 - 12.2021
Senior Salesforce Admin/Business Analyst
IKO Industries Ltd.
06.2019 - 07.2022
Salesforce Administrator
Dominion Voting Systems
08.2017 - 02.2019
Master of Science -
University of Texas
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