Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

NEEMA R MBONYIMBUGA

IRVING,TEXAS

Summary

Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ready to help the team to achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. Assoc-CS-Phone

Sutherland Global Service
09.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Interpreter

MasterWord Services, Inc. Translation & Interpretation
03.2023 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Offered language instruction to help clients improve language skills.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

Customer Service Solution

Wex Inc.
03.2023 - 07.2024
  • Developed and implemented new training programs for staff, resulting in improved performance and increased employee retention.
  • Streamlined internal processes by identifying inefficiencies and implementing more effective procedures that resulted in time savings for both employees and clients.
  • Improved customer satisfaction by implementing effective solutions for complex issues.

Dispatcher

PROSPECT AIR SERVICES, INC
12.2019 - 09.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with supervisors and managers and personnel to coordinate timely passengers and drop them at their gate.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers (Gate agents, passengers,...), remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Education

Bachelor of Administrative Studies - Law Enforcement

UNIVERSITE PROTESTANTE AU CONGO
KINSHASA
07.2016

Skills

  • Team leadership
  • Multi-language: French, English, Swahili, Lingala
  • Microsoft word, Excel, Power point
  • Respectable work ethic
  • Fluent Bilingualism
  • Client Support
  • Professional ethics
  • Client Confidentiality
  • Interpersonal Communication
  • Cross-cultural communication
  • French, Swahili, Lingala, English Fluency
  • Relationship Building
  • Excellent Communication
  • Time Management
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Microsoft Office
  • Teamwork and Collaboration
  • Ethical Codes Adherence
  • Problem-Solving
  • Confidential Information Protection
  • Active Listening
  • Consecutive Translation
  • Information Interpretation
  • Translation Requirements Outline
  • External Communications
  • Personnel Training
  • Word Conflict Identification
  • Personnel Supervision
  • Services Determination
  • Decision-Making
  • Terminology Management
  • Accurate Translation
  • Critical Thinking
  • Client Service
  • Document creation
  • Analytical Thinking
  • Fee Determination
  • Team building
  • Written Communication
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Problem-solving aptitude

References

* SUTHERLAND GLOBAL SERVICES: 516-618-8750 (Manager)

* LANGUAGE LINE SOLUTION: 888-592-3258 (Manager)

* Masterword: 832-520-2360 (Manager)

* WEXINC: 8018989194 (Manager)

* PROSPECT AIRPORT SERVICES, INC: 649-436-2801 (Manager)

Certification

  • Certified Customer Service Solution, Wex Inc. - 6 Weeks training.

Timeline

Interpreter

MasterWord Services, Inc. Translation & Interpretation
03.2023 - Current

Customer Service Solution

Wex Inc.
03.2023 - 07.2024

Sr. Assoc-CS-Phone

Sutherland Global Service
09.2021 - Current

Dispatcher

PROSPECT AIR SERVICES, INC
12.2019 - 09.2021

Bachelor of Administrative Studies - Law Enforcement

UNIVERSITE PROTESTANTE AU CONGO

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NEEMA R MBONYIMBUGA