Neenah Fornos
Fort Myers,FL
Summary
Detail-oriented Administrative Specialist with 10+ years of experience in higher education, healthcare administration, and client services. Skilled in managing complex schedules, supervising multi-location operations, handling financial and HR duties, and ensuring compliance (HIPAA, financial).
Overview
21
21
years of professional experience
Work History
Administrative Specialist
Florida Gulf Coast University
11.2014 - Current
- Coordinated administrative operations for a multidisciplinary team in a fast-paced, high-volume, compliance-driven setting, ensuring timely task completion and adherence to institutional standards.
- Designed and produced marketing collateral for campus outreach events—such as flyers, banners, email campaigns, and presentation materials—supporting increased event visibility and participant engagement.
- Ensured consistent application of visual and brand identity guidelines across web content, while adhering to ADA compliance standards to provide an inclusive user experience.
- Ran weekly reports on Titanium to identify patient no-shows and late cancellations, and applied associated fees directly to student accounts on Ellucian Banner—ensuring accurate billing and consistent revenue recovery.
- Served as HR liaison—handled hiring paperwork, onboarding, leave tracking, and employee certifications.
- Managed the lifecycle of university property in accordance with Florida Statute §273.02, overseeing the recording, reconciliation, identification, accounting, and disposal of non-consumable, non-expendable equipment and fixtures to ensure compliance with state regulations.
- Created/coordinated official communications, reports, departmental web updates, and presentations.
- Maintained secure electronic and physical records; ensured compliance with HIPAA and institutional policies, using OHMD and EMR/EHR systems daily.
Operations Manager / Area Manager
LA FITNESS
09.2008 - 08.2014
- Company Overview: Multiple Locations (SW Florida & Miami Metro)
- Led and developed 75+ employees across 27 club locations, consistently meeting sales and operational KPIs.
- Managed daily operations for facilities sized 30K–55K sq ft; directed vendor coordination and facility maintenance.
- Administered all financial operations: billing, collections, cash reconciliation, banking, and safe-key responsibilities.
- Oversaw HR functions including interviewing, hiring, training, scheduling, and terminations.
- Resolved member and BBB complaints swiftly, improving retention and enhancing club reputation.
- Trained new managers and expanded operational capabilities across the region.
- Multiple Locations (SW Florida & Miami Metro)
Assistant Operations Manager / Membership Sales Counselor
LA FITNESS
12.2004 - 08.2008
- Company Overview: Multiple Locations (SW Florida & Miami Metro)
- Supported daily leadership of a 45K sq ft club, including weekend openings/closings and area supervision.
- Surpassed collections goals through proactive follow-up and efficient billing processes.
- Assisted with vendor scheduling, financial reconciliation, and facility upkeep.
- Delivered superior member service in a fast-paced environment.
- Multiple Locations (SW Florida & Miami Metro)
Education
High School Diploma -
Miami Coral Park Senior High
Miami, FL01-1995
Skills
- EMR and EHR systems
- HIPAA compliance
- Multi-location coordination
- Vendor management
- Facility oversight
- Billing and collections
- Financial reconciliations
- Banking operations
- P-Card management
- Hiring and onboarding
- Employee training
- Scheduling and performance management
- Termination processes
- Titanium Scheduler proficiency
- Zoom and Teams expertise
- TigerConnect and OHMD usage
- Electronic records management
- Confidential data handling
- Record retention strategies
- Departmental reporting
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Specialist
Florida Gulf Coast University
11.2014 - Current
Operations Manager / Area Manager
LA FITNESS
09.2008 - 08.2014
Assistant Operations Manager / Membership Sales Counselor
LA FITNESS
12.2004 - 08.2008
High School Diploma -
Miami Coral Park Senior High
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