Summary
Overview
Work History
Skills
Certification
Timeline
Manager

Neena Vongthongchit

Bluffdale,UT

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Highly committed with hardworking mentality to maintain quality of services and products. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

Dote Coffee Bar
Bellevue, WA
03.2020 - 09.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Host

Cactus Restaurants
Seattle, WA
04.2021 - 10.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Operations Associate

Athleta- Gap
Bellevue, WA
03.2020 - 04.2021
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Collaborated with peers and other business areas to leverage best practices.
  • Followed all shipping and receiving procedures for goods and materials.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Educated staff on organizational mission and goals to help employees achieve success.

Manager

Beans & Brews Coffee House
Salt Lake City, UT
03.2012 - 01.2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Skincare Sales Consultant

Sephora
Murray, UT
09.2015 - 12.2016
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Demonstrated product application on clients using testers and samplings.
  • Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
  • Examined merchandise and took inventory to identify items to be reordered and replenished.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Skills

  • Technical Proficiency
  • Strategic Planning
  • Food and Beverage Management
  • Scheduling and Coordinating
  • Managing Cash Register
  • Managing Operations and Efficiency
  • Managing Files and Records
  • Maintenance and Repair Management
  • Supplier Relations

Certification

  • ServSafe® CERTIFICATION, National Restaurant Association Educational Foundation - Expiration Date: 04/25/2023
  • Class 12 Mixologist Permit, Washington State Liquor and Cannabis Board - Expiration Date: 04/01/2025
  • State of Utah Alcohol Server Course, StateFoodSafety - Expiration Date: 10/19/2025

Timeline

Host

Cactus Restaurants
04.2021 - 10.2021

Manager

Dote Coffee Bar
03.2020 - 09.2022

Operations Associate

Athleta- Gap
03.2020 - 04.2021

Skincare Sales Consultant

Sephora
09.2015 - 12.2016

Manager

Beans & Brews Coffee House
03.2012 - 01.2020

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Neena Vongthongchit