Neenie Saovany McHugh
Edwards,CA
Summary
I am a devoted professional looking for a permanent career opportunity where my skills will produce results to exceed company requirements. I have a proven record of adaptability and growth, and I always facilitate my expertise by taking on new challenges. The time between October 2022 and 2024 represents a career pause for me, as I traveled overseas with my spouse, who is a service member. I am eager to bring my dedication, flexibility, and commitment to a new role.
Overview
12
12
years of professional experience
Work History
Thrift Shop Manager
Edwards Air Force Base Thrift Shop
10.2024 - Current
- Responsible for managing day-to-day operations by overseeing inventory management, pricing, and merchandising to generate the maximum sales and customer satisfaction.
- Ensured supervising of volunteers with efficiency of the workflow and the positive environment of the team.
- Ran the financial side of trade using cash handling, record managing to maintain accurate financial reporting and record keeping.
- I developed and implemented marketing strategies such as social media promotions and base wide outreach to increase store visibility and community engagement.
- Assisted customers by providing exceptional customer service in helping customers make purchases, donations, and inquire Processing of goods from coordinated donation, ensuring quality control and proper channel for distribution of goods to those without the means.
- Kept base regulations and thrift shop policies in order with an atmosphere of a welcoming and organized shopping experience.
Operations Manager, Task Force
Aimbridge Hospitality
07.2021 - 10.2022
- Cross-trained in Front Desk, Housekeeping, Food & Beverage, and Office Administration to have flexibility in each working environment.
- Onboard and trained new associates to be compliant with company standards and operational excellence.
- Assist guests with positive address and resolution of guest needs to increase guest satisfaction and loyalty.
- Set and maintained high service standards with the staff to promote a client-driven environment far exceeding expectations.
- Worked hand in hand with senior department leaders to do everyday operations and exceed guest expectations.
- Developed strategies and implement them to produce valuable experience to structured guests beyond their expectations.
Dual Front Desk Supervisor
Springhill Suites / Fairfield Inn & Suites
San Antonio, USA
06.2018 - 07.2021
- Managed inventory systems operated at Toucan Bar along with the front desk and housekeeping supplies section and various market items for running a smooth operation.
- Provided exceptional customer service by attending to guests’ requirements and special requests.
- Solved guest inquiries and billing problems in line with company's standards.
- Accurately maintained daily financial record books, cash handling and reconciling procedures.
Store Manager
Friar Tux Shop
Beverly Hills, USA
07.2013 - 03.2018
- Managed all facets of store operating procedures which involved developing methods to boost customer involvement, boost sales, and raise efficiency.
- Maintained and surpassed monthly as well as annual sales goals, by training, motivating, and mentoring staff, as well as giving constructive customer feedback.
- Provided exceptional customer service and ensured a superior level of customer satisfaction and long-term customer relationships.
- Managed recruitment efforts to drive adding top talent to the team and ensure positive impacts for the stores.
Education
Coursework - Visual Communications
Fashion Institute of Design & Merchandising
Los Angeles, California12.2010
Skills
- Proficient in Three Languages: English, Thai, Laotian
- Experienced with FOSSE, OPERA, and MICROS Systems
- Freelance Stylist
- Meticulous Attention
- Reliability
- Visual merchandising
- Customer relationship management
- Cultural awareness
- Social media marketing
- Staff management
Timeline
Thrift Shop Manager
Edwards Air Force Base Thrift Shop
10.2024 - Current
Operations Manager, Task Force
Aimbridge Hospitality
07.2021 - 10.2022
Dual Front Desk Supervisor
Springhill Suites / Fairfield Inn & Suites
06.2018 - 07.2021
Store Manager
Friar Tux Shop
07.2013 - 03.2018
Coursework - Visual Communications
Fashion Institute of Design & Merchandising
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