Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Neeraj Arora

Summary

Accurate Senior Analyst with exceptional teamwork, leadership and communication skills. Over a decade of experience working on large-scale projects as well handling daily operational requests. Exceptional technical understanding to meet project deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Analyst

American Express Global Business Travel
05.2021 - Current
  • Performing data cleaning, analysis and providing recommendations to improve business performance and drive growth
  • Proficient in extracting reports from diverse sources to gather comprehensive insights
  • Building reports from ground using Excel, Tableau and Power BI to provide real time insights
  • Using SQL queries to extract and analyze datasets, leading to a 40% reduction in data processing time and enabling timely decision-making
  • Regularly checking the Trend and forecast volume to help in delivering the Service levels
  • Handling huddle calls on performance review with clients on regular basis.

Senior Travel Counsellor

American Express Global Business Travel
09.2019 - 05.2021

Senior Travel Counsellor

Carlson Wagonlit Travel
08.2017 - 08.2019

Process Associate

IGT
04.2014 - 07.2017

Education

PG diploma - Data Science and Business Analytics

Great Learning (The University of Texas at Austin)

Bachelor of Commerce -

SOL, Delhi University

Skills

  • Python
  • Data Analysis
  • Data Visualization
  • Tableau Software
  • Machine Learning
  • SQL and Databases

Certification

PG diploma in Data Science and Business Analytics, Great Learning (The University of Texas at Austin)

Projects

  • Domain: Capstone Project on E-Commerce Company | Programming Language used: Python.
  • Objective - Calculate Churn Rate of Customers.
  • Skills Used - Python, EDA, Data manipulation, Data cleaning, Model building, Model Tunning, Model Score Analysis, Churn prediction.
  • Outcome - Turned data into actionable insights, providing insightful recommendations to business operations and improve customer service.
  • Generated statistical and visualization providing key tactics to improve business performance on customer retention and increase in revenue.


  • Domain: Online Retail Store | Programming Language used: MySQL
  • Objective - Order Management functionality.
  • Skills Used - Joins, Sub queries, Aggregate functions, MySQL.
  • Outcome - To make data-driven decisions that will impact the overall growth of the online retail store.


  • Domain: Insurance Company | Tool used: Tableau
  • Objective - Provide high-level insights to the CEO of an Insurance company to drive the company's policy making.
  • Skills Used - Business Intelligence, Dashboard Designing, Tableau.


  • Domain: Gem price prediction and Holiday Packages | Programming Language used: Python
  • Objective - Predictive Modelling to predict the Gem price and sale of holiday packages.
  • Skills Used - Predictive Modelling, Regression, EDA, Model Building.


  • Domain: Bank Customer Segmentation and Insurance Claim Prediction
  • Objective – To Provide insights using Clustering method of Bank Marketing & Insurance. The concepts of Clustering, CART, Random Forest are used to draw inferences. Various performance metrics have been used to validate the performance of predictions on Test & Train sets.
  • Skills Used – Clustering, Decision Trees, Random Forest, EDA, Confusion Matrix.

Timeline

Senior Analyst

American Express Global Business Travel
05.2021 - Current

Senior Travel Counsellor

American Express Global Business Travel
09.2019 - 05.2021

Senior Travel Counsellor

Carlson Wagonlit Travel
08.2017 - 08.2019

Process Associate

IGT
04.2014 - 07.2017

PG diploma - Data Science and Business Analytics

Great Learning (The University of Texas at Austin)

Bachelor of Commerce -

SOL, Delhi University
Neeraj Arora