Neeraj Gwal
Omaha,NE
Summary
Efficient Hotel Front Desk Supervisor known for high productivity and ability to complete tasks swiftly. Skilled in guest relations, reservation management, and problem-solving. Excel in communication, leadership, and adaptability, ensuring smooth operation of front desk activities and enhancing guest experience. Skilled Hotel Front Desk Supervisor with comprehensive background in hospitality management. Strong focus on customer service and guest satisfaction, with proven ability to manage front desk operations efficiently. Demonstrated leadership skills, adept at team building and staff training. Significant impact made in previous roles through streamlining processes and enhancing operational efficiency. Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Hilton Omaha
Omaha, NE
06.2024 - Current
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Maintained accurate records of all transactions.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Resolved customer complaints in a timely manner.
- Ensured proper customer service standards were met.
- Developed strategies to improve customer satisfaction levels.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Maintained accurate records of all guests' bookings and payments.
- Guided employees in handling difficult or complex problems.
GSA
Embassy Suites
Lincoln, NE
08.2022 - 06.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
GSA
The Leela Palace
Delhi, DELHI
11.2015 - 05.2016
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office Trainee
BAMBOLIM BEACH RESORT
GOA, GOA
08.2014 - 03.2015
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Supported front desk team members during peak hours or when needed.
- Created detailed reports regarding guest complaints or compliments.
- Checked emails regularly for any special requests from guests or management.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Monitored and directed work of lower-level clerks.
Education
Diploma - Hotel Management Diploma
MAHARSHI VIDHYA MANDIR
PITHORAGARH06-2014
Skills
- Employee training
- Customer service
- Time management
- Team collaboration
- Complaint resolution
- Record keeping
- Task prioritization
- Guest relations
- Performance evaluation
- Problem solving
- Decision-making
- Verbal communication
- Good Telephone Etiquette
- Calm under pressure
- Attention to detail
- Problem-solving
Affiliations
Top Hilton Honor Performer for 10 months
Hitting Goals on Kipsu
Languages
English
Professional
Hindi
Professional
Timeline
Front Office Supervisor
Hilton Omaha
06.2024 - Current
GSA
Embassy Suites
08.2022 - 06.2024
GSA
The Leela Palace
11.2015 - 05.2016
Front Office Trainee
BAMBOLIM BEACH RESORT
08.2014 - 03.2015
Diploma - Hotel Management Diploma
MAHARSHI VIDHYA MANDIR
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