NEERICA LITTLE
Charlotte,United States
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the companies business. Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant Manager
Food Lion
05.2023 - Current
- Dealing with sales
- Maintained clean and organized work environment to maintain customer safety.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered customer questions about product availability and shipment times.
- Streamlined the customer service process for increased efficiency and faster response times.
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
Materials Management
Medical Health Centers
05.2023 - 08.2024
- Monitor and manage inventory levels to ensure optimal stock availability
- Conduct regular inventory audits and reconcile discrepancies
- Maintain organized and clean parts storage areas
- Confronted internal supply issues head-on and devised innovative solutions to avoid delays and missed deadlines
- Coordinated with materials management personnel to maintain adequate inventory levels of raw materials required for the plastic injection molding process.
Parts Specialist
Snap One
04.2020 - 12.2021
- Responsible for managing inventory, ordering, and distributing parts for Companies inventory
- This role involves maintaining stock levels, ensuring timely availability of parts, and providing exceptional service to our technicians and customers
- The ideal candidate will have a strong understanding of truck parts and components, excellent organizational skills, and a proactive approach to problem-solving
Order Picker Operator
Bakkavor USA
03.2018 - 06.2021
- Efficiently pick and pack customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped
- Assemble various types of merchandise for shipment
- Carry or transport orders to shipping locations or delivery platforms with material handling equipment
- Repack and weigh any orders that require such handling when necessary
- Report quality variances
- Ensure inbound and outbound shipments are accurate and free of damage
- On a daily basis, inspect and perform minor maintenance on the equipment
- Conduct physical inventories as required (cycle counts)
- Properly use the Radio Frequency Scanner to set up printer locations and to redirect printer locations when appropriate
- Understand and respond to pickers notes using the Radio Frequency Scanner for specific products
- Package product safely and securely (maximum of 60 lbs.) to ensure no damage during shipment by following proper skid building standards set by Boshart Industries
- Effectively place necessary product to Backorder if not currently available on shelf to pick
- Update pick locations when necessary
- Apply the appropriate labels to indicate that a sample of the product has been certified to applicable standards
- Ensure proper labelling for boxes and product
- Maintain pick locations by ensuring only one box is opened per pick location and cycle counting
Education
Associate of Applied Science - Mortuary Science and Embalming
Fayetteville Technical Community College
Fayetteville, NC01.2024
Associate of Applied Science - criminal Justice and political science
ITT Technical Institute
Norwood, OH01.2015
Skills
- Cash Handling
- Customer Consultation
- Complaint resolution
- Account Management
- Payment Processing
- Customer Focus
- Stock management
- Quality Control
- Customer Account Management
Timeline
Customer Service Assistant Manager
Food Lion
05.2023 - Current
Materials Management
Medical Health Centers
05.2023 - 08.2024
Parts Specialist
Snap One
04.2020 - 12.2021
Order Picker Operator
Bakkavor USA
03.2018 - 06.2021
Associate of Applied Science - criminal Justice and political science
ITT Technical Institute
Associate of Applied Science - Mortuary Science and Embalming
Fayetteville Technical Community College
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