NeErica Little
Charlotte,NC
Summary
Dynamic and compassionate Mortician at Wayne Russell Funeral Services, skilled in grief counseling and body preparation. Successfully arranged personalized memorial services, enhancing client satisfaction. Proven ability to foster strong relationships and manage care plans, ensuring families receive the support they need during difficult times.
Attentive Direct support professional passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.Well-rounded Personal Care Aide with over 7 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping . Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortician
Wayne Russell Funeral Services
02.2020 - Current
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Assistant Customer Service Manager
Food Lion
05.2023 - 11.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Direct Support Professional
Angels On Earth
03.2019 - 09.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Materials Management
Medical Health Centers
05.2023 - 08.2024
- Reduced response time by delegating tasks in response to natural disasters, environmental accidents and hazardous materials management.
- Supervised [Number] staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Supervised personnel in supply, services, materials management and logistical operations.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Personal Care Assistant
Angels on Earth
02.2016 - 07.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Conferred with supervisor to discuss patient condition and medical care.
- Connected with external service providers to obtain clinically necessary services for patients.
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Science - Mortuary Science/ Funeral Home Services
Fayetteville Technical Community College
Fayetteville, NC04-2024
Associate of Applied Science - Criminal Justice Applied Science
ITT Technical Institute
Charlotte NC 09-2015
GED -
Central Piedmont Community College
Charlotte, NC05-2010
Skills
- Body preparation
- Cosmetic application
- Marketing and promotion
- Grief counseling
- ADL support
- Client documentation
- Transportation
- Social skills development
- Compassionate caregiving
- Care plan management
- Chronic disease management
- Patient care
- Healthcare
Certification
- First Aid/CPR Certified
- Medication Administration 2
Timeline
Assistant Customer Service Manager
Food Lion
05.2023 - 11.2024
Materials Management
Medical Health Centers
05.2023 - 08.2024
Mortician
Wayne Russell Funeral Services
02.2020 - Current
Direct Support Professional
Angels On Earth
03.2019 - 09.2024
Personal Care Assistant
Angels on Earth
02.2016 - 07.2024
Associate of Science - Mortuary Science/ Funeral Home Services
Fayetteville Technical Community College
Associate of Applied Science - Criminal Justice Applied Science
ITT Technical Institute
GED -
Central Piedmont Community College
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