Neeru Agarwal
Shrewsbury,MA
Summary
Seasoned Salesforce Consultant with approximately 10+ years of expertise in building, deploying, and optimizing Salesforce systems. Demonstrated expertise in customizing Salesforce applications and enhancing business processes. Proven ability to drive successful projects, deliver technical solutions, and provide exceptional client support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Package Solution Consultant
IBM India Pvt. Ltd
10.2014 - Current
- Architected and implemented tailored Salesforce solutions that enhanced user experience and improved client satisfaction, resulting in a 30% increase in customer engagement.
- Led initiatives to automate key business processes using Salesforce Flow and Apex, reducing manual effort by 40% and enabling faster response times for customer inquiries.
- Led cross-functional teams in Salesforce project deployments, ensuring that client timelines and expectations were met, ultimately improving client satisfaction scores.
- Collaborated with stakeholders to gather requirements and design solutions that directly addressed customer pain points, resulting in improved service delivery and customer retention.
- Supervised the migration of the legacy ERP systems with a modern Salesforce.com Sales Force Automation (SFA) solution, enhancing overall system functionality and performance.
- Implemented security best practices and compliance measures within Salesforce, protecting client data and building trust with customers.
Salesforce Consultant
HCL Technologies
05.2011 - 10.2014
- Oversaw the full process of transferring the client's data, enhancing capabilities, and re-engineering processes from their previous system to Salesforce CRM. As a result, there was no data loss during the move.
- Significantly contributed to the enhancement of the entire functionality and user experience by facilitating the replacement of the internal HCL product with a commercial Salesforce solution. Excalibur, a state-of-the-art sales force automation project, was put into place, streamlining sales processes and increasing productivity throughout the company. incorporated Salesforce's mobility platform, facilitating mobile access to vital sales data and enhancing team response and cooperation.
- Collaborated on the integration of Salesforce.com with SAP as the primary ERP solution, enhancing data flow and operational efficiency between sales and accounting processes.
- Improved user experience for Wolters Kluwer employees by providing a unified platform that streamlines sales operations and enhances collaboration across departments.
Software Engineer
SvimTech Software Pvt. Ltd
07.2010 - 04.2011
- Developed and implemented a module that addresses the complete educational management needs for schools and colleges, streamlining operations and enhancing user experience.
- Designed an intuitive user interface that simplifies navigation for staff and students, promoting user engagement and satisfaction.
- Enabled data collection and reporting features that provide educational institutions with actionable insights, facilitating informed decision-making and strategic planning.
- Implemented a Fee Management system that automates billing and payment processes, resulting in improved accuracy and timely revenue collection for educational institutions.
Education
Bachelor of Science - Computer Science And Programming
Lovely Professional University
07.2010
Skills
- Apex Programming
- Visualforce & Lightning Components
- Data Modeling & Management
- Salesforce Configuration
- Team Leadership/Collaboration
- Problem-solving aptitude
- Adaptability and Flexibility
- Communicating with clients
- DevOps principles
- Technical Design Documentation
- Agile methodology knowledge
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Platform Developer II
Timeline
Package Solution Consultant
IBM India Pvt. Ltd
10.2014 - Current
Salesforce Consultant
HCL Technologies
05.2011 - 10.2014
Software Engineer
SvimTech Software Pvt. Ltd
07.2010 - 04.2011
Bachelor of Science - Computer Science And Programming
Lovely Professional University
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