Neeruta Thapa

1. Supervising front office operations – Oversee daily activities of the front desk team and ensure smooth operations.

2. Scheduling – Manage staff schedules to ensure adequate coverage and efficient operation.

3. Interviewing & hiring – Conduct interviews, hire new staff, and onboard them effectively.

4. Training – Provide training to front office staff on procedures, customer service, and hotel systems.

5. P&L Management – Monitor and manage the front office budget, including expenses and revenue, to meet profit goals.

6. Inventory management – Oversee inventory of office supplies, guest amenities, and front desk equipment.

7. Weekly reports – Prepare and submit weekly reports on front office operations, guest feedback, and financial performance.

8. Handling guest complaints – Address and resolve guest complaints or concerns efficiently to ensure guest satisfaction.

9. Feedback scores – Monitor guest satisfaction and review feedback scores to implement improvements.

10. Payroll management – Oversee payroll processing for front office staff, ensuring accurate and timely payments.

11. Vendor management – Coordinate with external vendors for supplies, services, and equipment needs.

12. Meetings – Attend and lead team meetings to discuss goals, issues, and strategies for improvement.

1. Supervising front desk team – Oversee daily operations and manage front desk staff.

2. Guest check-in/check-out – Ensure smooth check-ins and check-outs, addressing guest needs.

3. Handling escalated issues – Resolve guest complaints and concerns in a professional manner.

4. Training staff – Provide guidance and training to front desk team on procedures and customer service.

5. Managing reservations – Oversee room bookings and ensure proper handling of cancellations or modifications.

6. Ensuring accuracy – Check guest accounts for accuracy and process payments.

7. Coordinating with departments – Communicate guest needs with housekeeping, maintenance, and other departments.

8. Maintaining security – Ensure guest safety and manage security procedures for the front office area.

1. Guest check-in/check-out – Welcome guests, process check-ins and check-outs.

2. Answering inquiries – Respond to guest questions and provide information about hotel services.

3. Handling reservations – Manage room bookings and cancellations.

4. Processing payments – Collect payments for room stays and services.

5. Managing guest complaints – Address and resolve guest concerns or issues.

6. Maintaining records – Keep accurate records of guest information and billing.

7. Coordinating with other departments – Communicate with housekeeping, maintenance, and other teams for guest needs.

8. Providing concierge services – Offer recommendations for local attractions, restaurants, and services.

1. Supervising staff – Manage and lead housekeeping team.

2. Ensuring cleanliness – Maintain cleanliness and order in guest rooms and public areas.

3. Training staff – Provide training on cleaning procedures and safety protocols.

4. Inspecting rooms – Conduct inspections to ensure rooms meet hotel standards.

5. Inventory management – Monitor and manage cleaning supplies and equipment.

6. Scheduling shifts – Plan and organize staff schedules to ensure proper coverage.

7. Guest requests – Address special requests from guests related to housekeeping.

8. Reporting issues – Report maintenance issues or damage to facilities.

1. Managing accounts – Oversee client needs.

2. Maintaining relationships – Build long-term connections.

3. Overseeing projects – Ensure project alignment with goals.

4. Providing support – Address client concerns.

5. Developing strategies – Tailor strategies to client needs.

6. Tracking progress – Monitor and report account performance.

7. Negotiating contracts – Handle renewals and terms.

8. Upselling services – Offer additional products or services.