Neesha Mitchell

Relevant Cybersecurity Coursework:

• Worked in virtual environments to assess and secure systems on WANs, apply hashing algorithms for secure communications, data gathering and foot-printing, ethical hacking, identifying and removing malware, etc.
• Strengthened knowledge on network basics and concepts, computer applications, network attacks, computer crimes, responding to security incidents, legal information, and network security.
• More cognitive understanding of computer commands for command prompt, Unix and Linux. well known ports, and OSI and TCP/IP models.
• Learned and used common security tools like tcpdump, Wireshark, Metasploit, and snort.
• Performed penetration testing using Kali Linux.
• Software design using Python.
• Utilized firewall tools such as Pfsense and vulnerability scanning tools like Nessus.

Duties and Responsibilities:

* IT Supervisor

• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

*Watch Officer

• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Obtained CPR certification in preparation for on-site emergencies.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Examined doors, windows and gates to verify security.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Monitored CCTV cameras and alarm systems for security breaches.

*Safety Supervisor

• Liaised with management and employees enable smooth communication regarding safety procedures.
• Performed regular inspections of 10 spaces.
• Conducted safety training and education to 15 employees to increase awareness of safety hazards and empower employees to work safely.
• Kept main work areas free of debris and obstacles that could cause falls and mishaps.

*Customer Service

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.

*Administrative Clerk

• Enthusiastic and professional.
• Experienced administrative assistant with training in a wide range of office administration tasks.
• Able to work under pressure and collaborate with a team.
• Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
• Conducted employee training.
• Performed data entry.
• Updated records, prepared and processed documentation.

Duties and Responsibilities:

* Facility Control Office

• Responsible for four node sites providing oversight for meeting Defense Information Systems Agency Circular standards. Standards include site surveys and performance evaluations.
• Performed circuit ordering, installation, and restoration in accordance with Defense Information Systems Agency standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Communicated regularly with customers concerning data exchange and technology integration.
• Briefed leadership through organized and effective technical PowerPoint presentations.
• Ensured proper and timely processing and dissemination of Naval communication messages.
• Handled customer queries to meet their expectations.
• Maintained accurate records.

* System Administrator

• Conducted periodic maintenance on both primary and secondary servers and swapped roles for servers regularly.

* System Operator

• Setup, operated, troubleshot, and restored downed naval circuits that operate over both VCP and serial lines.
• Trained employees on how to properly operate equipment and software programs.

* Radioman

• Setup, operated, troubleshot, and restored vital communications circuits utilized in the European theatre by our deployed forces. This is to include HF, UHF, SHF, and EHF circuits.
• Handled, maintained, inventoried, troubleshot, and stored cryptographic equipment.

* Traffic Watch Supervisor

• Ensured timely distribution of critical naval messages, led a small team of technicians in day-to-day operations, and managed communication suites for units in the European area of operations.

Duties and Responsibilities:

* Automated Digital Network System (ADNS) operator

• Responsible for supplying the tactical wide area network (WAN) component of naval communications system onboard USS Bonhomme Richard, providing surface, ship, airborne, tactical-shore, and shore-based WAN gateway services management.

* Traffic Watch Supervisor

• Ensured timely distribution of critical naval messages, led a small team of technicians in day-to-day operations, and managed communication suites for the shipboard crew.
• Cross-trained existing employees to maximize team agility and performance.

* Radioman

• Handled, loaded, and maintained cryptographic equipment.
• Supplied and ensured continuity of shipboard network connectivity via systems such as EHF SATCOM, SHF SATCOM, and Defense Satellite Communications System (DSCS).
• Supplied secure voice network communications using telephone secure switchboard operator via radio wireline interface. Operated shipboard phones (STU-III, Red Phones, and ANDVT), International Maritime Satellite (INMARSAT), UHF satellite, and HF communications links.
• Supported shipboard communications and operations and operated radios, transmitters, couplers, and antennas from HF, UHF, VHF, SHF, and EHF spectrums.

* Help Desk Technician

• Provided customer support to a crew of over 1500 end users.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

* Training petty officer

• Oversaw qualifying and training of 10 people in over 20 different qualifications.

Journeyman Communications Course

Relevant Coursework:

• Learned the principles of radio frequency (RF) communications, communications systems and components, communications security, and Navy communications procedures, practices, and management.
• Gained knowledge and skills required to operate external communications suites.
• Utilized VMware to virtually operate th Automated Digital Network System (ADNS) for controlling RF assets, in accordance with standard operating procedures and appropriate technical documentation.

Duties and Responsibilities:

* Traffic Watch Supervisor

• Ensured timely distribution of critical naval messages, led a small team of technicians in day-to-day operations, and managed communication suites for the West Coast region.
• Stored, inventoried, and operated cryptographic equipment.
• Performed regular system backups.
• Trained and mentored 21 new employees to maximize team performance.
• Advised 21 new employees on company procedures and policies to facilitate daily tasks and responsibilities.

* NOVA System Supervisor

• Performed regular system backups.
• Trained 25 new employees on system operation.

* System Operator

• Setup, operated, troubleshot, and restored 15 downed naval circuits that operate over both VCP and serial lines.

* Radioman

• Setup, operated, troubleshot, and restored 50 vital communications circuits.
• Ensured timely reporting of 20 mission degrading casualties and submitted Casualty reports (CASREP) to reduce readiness impact.

• Answered numerous customer questions about hours, seating, and menu information.
• Promoted business loyalty by fostering positive customer relationships.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Provided patrons with estimated waiting times during peak service hours.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Used cash registers and credit card machines to cash out customers.