Neeta Kaur Balginder Singh

• Supported logistics department by leveraging existing resources with cost-effective savings.
• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
• Monitored regular maintenance and protection of project infrastructures and equipment.
• Explained proposed solutions to customers and management through oral presentations and written proposals.
• Resolved any conflicts that arose between staff members and outside parties.
• Coached team members on best practices in order to optimize workflow processes.
• Facilitated communication between all departments regarding changes in delivery schedules or product availability.
• Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
• To execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Support business objectives; deliver high level of service & performance.
• Co-ordinate with Logistics/Warehouse to ensure special instructions are received/ understood.
• Co-ordinate with Planning to ensure stock availability as required.
• Demonstrates and communicates to FSEs and internal production, procurement, and supply chain.
• Addresses moderately complex issues such as finding stock for obsolete parts, transferring orders between plants or stock locations and communicating FedEx delays to FSEs.
• Run various SAP reports, perform analysis and suggest opportunity to improve logistic KPI.
• Support service and customer priority strategies
• Processes instrument repair requests

• Analyzed data from various sources to identify trends in order management performance.
• Maintained accurate records of all customer orders and transactions.
• Developed and implemented process improvements to increase order management efficiency.
• Implemented unique methods and methodologies, which helped reduce, and resolve issues.
• To execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Support business objectives; deliver high level of service & performance.
• Co-ordinate with Logistics/Warehouse to ensure special instructions are received/ understood.
• Co-ordinate with Planning to ensure stock availability as required.
• Demonstrates and communicates to FSEs and internal production, procurement, and supply chain.
• Addresses moderately complex issues such as finding stock for obsolete parts, transferring orders between plants or stock locations and communicating FedEx delays to FSEs.
• Run various SAP reports, perform analysis and suggest opportunity to improve logistic KPI.
• Support service and customer priority strategies
• Processes instrument repair requests

• Monitored operations and reviewed records and metrics to understand company performance.
• Identified needs of customers promptly and efficiently.
• To prepare and ensure all quotations reports & technical order check requested by salesman and agents are made available within the prescribe time.
• Provide quality customer services by ensuring all enquiries, feedback and complaints requests from salesman and agents are addressed within the time frame given.
• Upon receiving of confirmation order or official purchase order that instructed by superior, department head, salesman and agents, we need to maintain a proper and accurate product ordering, checking (Pricing and quantity) and recording data entry through the System.
• Liaise with Head Office (Germany) directly for placement of item, products without codes and cages orders:-

i). Receiving and executing client’s order and prepare all relevant documents for further action. Besides create and maintain a proper filling on all client projects correspondence

ii). Coordinate and facilitate daily operations (products ordering, feedback and information) with other departments such as Logistics, Warehouse and Accounts department.

iii). Assist the Superior or head of Department on providing product and market information and customer feedback to the management for decision making.

• Performed data entry tasks related to customer orders, including updating records and tracking shipment progress.
• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day

• Recognized by management for providing exceptional customer service.
• Service contact for assigned countries – monitor order status and provide update information to the countries
• Processing of sales and purchase order for various Asian sales companies and/or customers in a timely manner
• Ensure that delivery capability and reliability of all orders
• Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible
• Bill of Landing (BL) draft checking (for Letter of Credit,3rd party supplier orders and key customers orders)
• Follow up BL receipt status based on Estimated Time of Delivery
• Collection of Original Bill of Lading and other documents from goods suppliers
• Provide full and accurate required documents to internal and external customers. Upload in SAP
• Register all and follow-up with all non-conformances in the NCM system.
• Chase the investigators to ensure a quick and efficient customer response 11.Participate proactively in new workflow for on time & accurate documents

• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Develop and maintain a working relationship with Sales Manager and customers within the Asia Pacific region card artwork, card design and order fulfillment.
• Develop and maintain a good working relationship with the Artwork team and factories.
• Manage e-proof process & approval with customers and factory, and provide recommendation to customers on artwork and card design.
• Manage sample cards process & approval with customers and factory.
• Ensure all artworks comply with regulatory requirements (MEPS & VISA) and operational procedures (Personalization Bureau Centre).
• Effectively communicate with customers via telephone, face-to-face and written communication
• Capture and report on all Customer Service measurements, production, and turnaround time metrics.

• Assigned work and monitored performance of project personnel.
• Developed and implemented strategic plans for new projects.
• Answer customers' enquiries on product information, product application, pricing (refer to sales) etc.
• Check customers’ credit status, submit credit application for new customer and submit revised credit limit application, if sales personnel outstation, all details to be provided by sales for input.
• Submit relevant form or document to create new customer record in SAP, details provided by sales personnel for input
• Maintain components & pricing in Customer Specific Pricing (CSP) and SAP Pricing
• Key in CSP pricing and submit for approval as and when required.
• Assist to prepare reports (Eg. Monthly Forecast, Monthly Sales Report) to RBU and Print monthly sales turnover report to division Managers.
• Prepare Sales Agreement/Contract (rebate) in conjunction with sales, sales to submit to legal for approval prior to issuance.
• Act as the first customer contact person to handle customer enquiries.
• Provide administration support to sales team - sending out invitation cards for customer event, greeting cards, compile catalogues for proposal, email / fax catalogues to customers, make hotel reservation for sales personnel, coordinate sales / production.
• Filing of brochures, technical information or specification and provide them to the customers. Co-ordinate any Regional Event/Product launch.
• Monitor and input into APO based on Sales Forecast by Sales Personnel.
• Request samples on behalf of sales, prepare accompanying documentation, labels etc. for sample delivery by sales personnel/by courier via WH

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Supported sales team members to drive growth and development.
• Acknowledge the incoming customer’s PO received via fax
• Creating the SAP sales order
• Creating selected billing document
• Filing the sales order and CMY purchase order
• Updating the customers CJ5 into SAP and coordinate with Infinity’s personnel on the CJ5A requirement
• Arranging the supplementary documents for sales tax claim back to Infinity’s Logistic personnel
• LC documents preparation
• Preparing the proforma invoice as and when requested
• Mailing the billing documents
• Attending the general inquiries on the status of customers order, current stock availability at SAP system
• Updating PO tracking
• Verify the CMY PO at SAP against suppliers order confirmation
• Coordinate for CMY PO system released for print-out the copy.
• Maintaining billing processing for every month ending.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work

• Provided administrative support including scheduling appointments and managing calendars.
• Tracked progress on open cases and updated customers accordingly.
• Managed front desk operations and greeted visitors, ensuring a welcoming environment.
• Resolved customer inquiries in a timely manner.
• Researched, collected and cataloged supporting documentation, information and data for management projects.
• Managed order fulfillment processes from start to finish.
• Monitored customer service levels to ensure timely order fulfillment.
• Managed customer inquiries related to order fulfillment, shipping delays.
• Collaborated with warehouse personnel to ensure efficient order fulfillment operations.
• Tracked customer orders through order fulfillment systems.