Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Languages
Timeline
Generic

Neetu Oberoi

Sunnyvale

Summary

Experienced banking leader with 20+ years in financial services, focusing on cash operations, sales, management, branch banking, and client relationship management for corporations and high-net-worth individuals. Proven track record of success with 10+ years of leadership experience, including hiring, coaching, and developing individuals for maximum potential. Skilled in managing internal and branch audits to ensure compliance and operational excellence.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Personal Banker

CITIBANK N.A.
01.2022 - Current
  • A banking financial expert who helps customers with banking and financial needs. Strong understanding of banking regulations and compliance.
  • Work with business by referring larger lending opportunities and cross-selling small business products.
  • Assist in business strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
  • Extensive experience in asking questions and identifying complex financial needs to provide relevant options to customers.
  • Provide Tellers and other branch staff with coaching and guidance on products and special programs to achieve results and derive growth.
  • Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention.
  • Proactively build relationships and help customers succeed financially and exceed customer experience.
  • Always interact with integrity and professionalism with customers and employees.
  • Maintaining effective relationships with customers, internal partners and within the community.
  • Increased customer experience by 35% over 12 months through the strategic implementation of advanced financial services, resulting in a 20% year-on-year growth in new account acquisitions and a 15% increase in cross-selling of banking products.
  • With my management experience lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
  • Exercised independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding.

Personal Banker

JP Morgan Chase
01.2019 - 01.2020
  • Helped clients meet financial and banking needs by advising on products & services, delivering superb customer service; drove deposit growth by opening & onboarding new accounts, assisting with transactions.
  • Gathered clients' needs, fielded queries, solved issues and addressed concerns.
  • Seized initiative and proactively identified-and then prevented- potential issues.
  • Connected customers to product SMEs by partnering Financial Advisors, Mortgage Bankers and Business Relationship Managers.

VP, Branch Operations, TTS Ops Cluster Head in South

Citibank
10.2002 - 07.2018
  • Managed daily operations per bank operating policies, regulatory guidelines; interacted regularly with clients, internal auditors and regulatory bodies.
  • Ensured compliance by managing regulatory/internal/SOX audits, delivering audit reports, meeting with Internal Audit professionals and regulatory agencies.
  • Drove automation and efficiency by leading numerous system enhancements.
  • Managed cash product strategy: designed and implemented business analytics covering capacity, metrics, KPIs, presentations, models, FTE plans, vendor/outsourcing/right placement strategy.
  • Oversaw infosec strategy, policy adherence, governance, process maps, documents, SLAs, R&Rs, audits.

Assistant VP, Branch Operations Head

Citibank
  • Managed large branch as Branch Head & Retail branch banking Head South, leading 80-member team working in branch banking/service, cash management, trade services operations.
  • Met with corporate & retail clients to understand their needs, evaluate service-levels.
  • Drove increased automation and efficiency by leading process reengineering and system enhancements.
  • Led regulatory and internal audits.

Manager, TTS Branch Operations

Citibank
  • Retail branch banking, and product specialist (SME) for all cash products in corporate banking role.
  • Led process improvement initiatives including system changes, process realignment, efficiency management.
  • Reduced manual processes, time consumption and errors by leading regular process enhancements.
  • Created and launched workflows enhancing structured support, bank wide.

Education

Masters in Business Administration - Marketing and Finance

MOP Vaishnav College for Women, University of Madras

Bachelor of Commerce(B.COM) - undefined

Anna Adarsh College for Women, University of Madras

Skills

  • Banking Regulations
  • Business Development
  • Cash Operations
  • Financial Services
  • Interpersonal Abilities
  • Leadership & Management
  • Process Management
  • Project Management
  • Staff Training & Development

Certification

  • SIE (Securities Industry Essentials)
  • Series 6
  • Series 63 & Life Insurance Licenses

Affiliations

Life Insurance Licenses.

Languages

English
Full Professional
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Punjabi
Full Professional

Timeline

Personal Banker

CITIBANK N.A.
01.2022 - Current

Personal Banker

JP Morgan Chase
01.2019 - 01.2020

VP, Branch Operations, TTS Ops Cluster Head in South

Citibank
10.2002 - 07.2018

Manager, TTS Branch Operations

Citibank

Bachelor of Commerce(B.COM) - undefined

Anna Adarsh College for Women, University of Madras

Assistant VP, Branch Operations Head

Citibank

Masters in Business Administration - Marketing and Finance

MOP Vaishnav College for Women, University of Madras

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