Neetu Stanford
Markham
Summary
Detail-oriented and engaging professional with over 15 years of progressive experience in supporting accounting and financial administration functions across diverse finance organizations. Recognized for exceptional collaboration skills and a strong foundation in accounting principles, with expertise in account reconciliations, cash balancing, data entry, report generation, and transaction management. Proven ability to enhance system efficiency and drive process improvements, contributing to the overall success of financial operations. Committed to delivering high-quality results while fostering a positive team environment.
Overview
23
23
years of professional experience
Work History
Data Entry II (Special Project / Contract)
TD Bank
Markham, ON
12.2025 - 01.2026
- Facilitated accurate and timely processing of transactions to enhance operational efficiency.
- Resolved processing issues to maintain high service quality. Supported compliance with established regulations and best practices.
- Assisted in analyzing and optimizing service delivery processes to boost efficiency.
- Achieved service level agreement compliance through effective workload management. Contributed to team success by adapting to seasonal changes and offering assistance during high-demand periods.
Card Operations Analyst
Everlink Payment Services
03.2023 - 06.2024
- Assisted in daily business operations by reviewing client needs. Supported specialized projects and completed monthly reconciliation reports. Documented card processes and collaborated with teams and partners for project delivery.
- Designed user-friendly CMS manual to enhance client satisfaction and streamline response times for incoming calls and emails.
- Coordinated meetings for onboarding new external stakeholders and managed delivery of card-related program quotations and designs, significantly reducing production setup time by 85%.
- Orchestrated timely project completion by strategically aligning tasks with company initiatives and implementing a cross-training method to enhance team skillsets.
- Executed timely fraud investigations to facilitate rapid detection of suspicious activities and mitigate financial losses for clients and the organization.
- Performed detailed reconciliations for bulk card orders and vendor invoices, identifying and correcting discrepancies to improve shipment cost accuracy and streamline financial operations.
Settlement Officer / EFT Specialist
The Police Credit Union Ltd
11.2016 - 03.2023
- Oversaw administrative functions to enhance firm operations, including electronic fund transfers and management of seven credit union ATMs.
- Spearheaded successful implementation of ATM upgrade project by managing records and coordinating with third-party stakeholders, including Everlink, NCR, and Brink’s, ensuring seamless execution.
- Assumed technical advisory role for ATM-related concerns, driving cost reductions through self-education on ATM functions.
- Oversaw the reconciliation of ATM records by utilizing strong organizational skills and meticulous attention to detail to ensure accuracy in cash verification and transaction record alignment. Managed the documentation of financial data in an electronic journal to facilitate audit processes. Mentored team members on effective ATM record balancing and cash documentation practices.
- Investigated and resolved ATM downtime issues, collaborating with third-party payment services to ensure timely repairs and maintenance.
- Conducted thorough reviews of reports to compile comprehensive, compliant documentation in accordance with industry and legal standards.
- Conducted thorough evaluations of reported transactions to ensure compliance with AML regulations and escalate suspicious cases to management.
- Managed incoming and outgoing international wire transfers to maintain accurate and error-free financial records across multiple banking institutions.
- Oversaw all facets of interac e-transfers, leading investigations into identified transaction errors and issues. Compiled comprehensive reports detailing incidents for review. Managed the return and refund processes for credit and debit card transactions.
- Attained full-time status due to exemplary performance and reliable completion of daily workload deadlines within initial months of employment.
Client Advisor
Royal Bank of Canada
Toronto
02.2012 - 01.2015
- Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money order transfers, wire transfers, foreign currency exchanges and reconciliation of the General Ledger.
- Perform end of day balancing of cash and submitted balanced reports to head office within specified timelines
- Balance and reconcile cash balances on FX Blotter for all foreign currencies on a daily basis.
- Resolve problems at first point of contact with clients.
- Look for sales opportunities with all clients and refer to appropriate internal officers.
- Deliver outstanding service, exceed expectations and build long-term loyalty with clients and colleagues.
Accounting Assistant / Client Advisor
First Citizens Bank Limited
Trinidad and Tobago
11.2007 - 01.2012
- Prepared monthly bank reconciliations for Investment Bank accounts for all Pension Plans.
- Entered cash receipts, payment vouchers and journal vouchers for all Pension Plans, ensuring that the Data Entry Register is updated daily.
- Provided input in preparing schedules to Financial Statements.
- Checked the sequence of cheque request vouchers and cash receipts to ensure that all have been received for accounting purposes.
- Assisted auditors with their audits Provided customer counter service as required and sold the bank's products and services, credit cards, loans and mortgages.
- Maintained proper records to facilitate check back regarding unbalanced cash Received, paid, verified and recorded cash and/or cheques and other negotiable items.
- Followed up with customers on overdrawn accounts.
- Performed CSR duties, balanced transactions, purchased foreign currency and processed outgoing wire transfer payments.
Confirmation Coordinator / Settlement Officer
AIC Finance Limited
Trinidad and Tobago
04.2003 - 11.2007
- Verified bank balances to ensure that all settlements were processed from the previous day and any queries resolved with the Treasury Department.
- Processed cash movements and wire transfers on all electronic systems daily Balance and reconcile FX position Prepared and submitted reports at specified deadlines.
- Completed bank audit confirmations.
- Prepared relative confirmations and mail out trade contracts in a timely and efficient manner.
- Updated journal entries and resolved queries.
- Acted as client care officer through indirect contact with clients, ensuring superior internal and external customer service and relationship building by projecting and providing the essentials of customer service.
- Made and implemented recommendations for improving processes to enhance job design for greater productivity.
Education
Certificate - Accounting And Finance
George Brown College
03.2025
Business Management Diploma - Business
Institute of Training And Development
Trinidad and Tobago06.2011
Certificate - Human Resources Management
Institute of Training And Development
Trinidad and Tobago08.2004
Skills
- Project coordination
- Financial account reconciliation
- Client communication
- Accounting management
- Statistical analysis
- Regulatory compliance oversight
- Workflow optimization
- Comprehensive documentation skills
- Interdepartmental teamwork
Timeline
Data Entry II (Special Project / Contract)
TD Bank
12.2025 - 01.2026
Card Operations Analyst
Everlink Payment Services
03.2023 - 06.2024
Settlement Officer / EFT Specialist
The Police Credit Union Ltd
11.2016 - 03.2023
Client Advisor
Royal Bank of Canada
02.2012 - 01.2015
Accounting Assistant / Client Advisor
First Citizens Bank Limited
11.2007 - 01.2012
Confirmation Coordinator / Settlement Officer
AIC Finance Limited
04.2003 - 11.2007
Business Management Diploma - Business
Institute of Training And Development
Certificate - Human Resources Management
Institute of Training And Development
Certificate - Accounting And Finance
George Brown College