Neeva Patel

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Prepared potted plants and bouquets based on customer requirements.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Imparted knowledge on plants and flowers to customers.

Monthly intimate multi-course tasting menu co-planned with two other chefs sometimes partnered with guest chefs.

• Maintained well-organized mise en place to keep work consistent.
• Created unique desserts in theme (South America, India, Open Fire, etc.) with each month.
• Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes, and desserts.
• Assisted preparation of food plates, overseeing quality and appearance.
• Confirmed proper placement of products and side items while implementing special instructions.
• Maintained composure and work quality while under stress.

• Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes, and desserts as well as personalized creations for holidays, weddings, graduations, and personal events.
• Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
• Created seasonal dessert menus and designed corresponding recipes for Mesa.
• Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

• Set up and broke down kitchen for service.
• Maintained well-organized mise en place to keep work consistent.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
• Prepared and cooked quality meals in high-volume, fast-paced service environments.

• Operated and maintained bakery equipment, including ovens and mixers.
• Managed customer service operations, including taking orders and resolving complaints.
• Frosted and iced cakes, cupcakes, cookies, brownies, and 'moonies'.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients, and operating a mixer.
• Replenished and rotated food items, following correct food cooling and storage procedures.

• Managed a team of 9 restaurant staff, maintaining the day-to-day operations to meet performance, quality, and service expectations.
• Opened and closed restaurants, and monitored cash intake and deposit records.
• Completed daily inventory counts to verify accounts as well as ordering needed ingredients.
• Developed strategy to increase sales and drive profits as well as reviewed sales reports to assess the restaurant's efficacy.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.