Neeyati Khatri
Glen Allen,VA
Summary
Proactive and achievement-oriented Product Owner bringing 14+ years of marketing and leadership experience with special emphasis helping Healthcare clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Product Owner / Service Owner
United Network for Organ Sharing (UNOS)
01.2021 - Current
- Company Overview: The United Network for Organ Sharing (UNOS) is a mission-driven, non-profit organization that operates the national transplant system under contract with the federal government. UNOS leads a collaborative network comprising transplant hospitals, organ procurement organizations, and thousands of dedicated volunteers.
- Led enterprise-level projects exceeding 8,000 hours in scope and complexity.
- Served as Product Owner for software systems supporting organ donor and recipient management.
- Drove the full product lifecycle — from ideation and vision approval to requirements gathering, design, impact analysis, and implementation.
- Expert in Agile methodologies, including Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives.
- Conducted resource estimations and presented plans to stakeholders for approval and buy-in.
- Maintained end-to-end accountability through product release, including the development of professional education offerings such as Webinars, Online help documentation, FAQs and training materials.
- Managed User Acceptance Testing (UAT) with both internal and external users, ensuring documentation and formal sign-offs.
- Responsible for the development and distribution of integrator notices; provided ongoing support and guidance to integrators.
- Analyzed file layout changes, identified system touchpoints, and led Agile teams through safe and efficient implementation, ensuring backward compatibility.
- Owned enterprise-level project delivery and contributed to organizational policy-making.
- Collaborated closely with UX/UI and software engineering teams to deliver intuitive, user-centered designs.
- Conducted user interviews to uncover pain points and design tailored, effective solutions.
- Led the development of comprehensive user guides, FAQs, webinars, and training materials to support successful product transitions.
Technology Business Analyst II
Conduent
01.2019 - 12.2020
- Company Overview: Conduent manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry.
- Conduent has a customer interface for large segments of the technology industry As a Business Systems Analyst, I work with the Operations team on various systems including Oracle RightNow, Virginia MMIS, VaCMS and other systems as required.
- As a Business Systems Analyst my scope of work is analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Builds productive internal/external working relationships.
- Worked on a CVIU (Cover VA Incarcerated unit) Project Eligibility Module.
- Successfully completed HPE(Hospital Presumptive Eligibility) project. Good experience on Oracle right Now(CRM), VACMS, VA MMIS and JIRA.
- Experience of Medicaid state level reporting. Reporting Includes Oracle Right Now CRM Report creations, modifications, maintenance and scheduling.
- To provide client support by presenting data, information, JIRA ticket resolution and day to day support activities like monitoring Client SLA reports, I am responsible to create 8 days, 7 days, 10 days 45 days SLA reports in CRM and scheduling, modifying and maintaining them on day to day bases.
- Interprets business needs and translates them into the different system requirements.
- Prepares for "BRD's" (Business Requirements Document) and recommendations.
- Analyzes business processes and performs needs assessments in an effort to align our various information technology solutions with business initiatives.
- Plans and executes acceptance testing (UAT), and creates specifications for systems to meet business requirements. Depending on Policy changes, develop new testing plans.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Gathering, extracting, manipulating, analyzing and modeling data using analytical and statistical tools and ensuring data accuracy.
- Document system processes and procedures for distribution to clients.
- Provide high level data analytics and business process supporting business recommendations.
- Responsible for daily operation Reports and Support reports generation in Oracle RightNow CRM to support operational teams. Analyze change Requests and find workarounds for cost benefits.
- To provide support for enhancement (major and minor) or new developments based on business requirements as provided by the client i.e.Currently working on EMS project which will be used by client and operational teams to track employee access to different systems.
- Successfully Completed Projects: EMS, EMS Attendance Tracker, APSUS (Appeals Summary Solutions).
- Currently working on EMS Punching/out module which integrated Kronos and FEPS.
Business Analyst (Contractor)
VDH-Virginia Department of Health
03.2018 - 12.2018
- Company Overview: Currently working as a business analyst in VDH. OEHS-Office of environmental health services is developing its new database application system, which will replace 15 year old legacy system.
- OEHS runs multiple programs for e.g. Food, Onsite sewage systems, Well program, Marina, and Shellfish.
- The Current project of replacing the legacy database application system with a new cloud based application system starts with the business analysis-understanding the current system, requirement gathering, gap analysis and creating design document for developers.
- New system will have all the automated application as per the business needs. Project is currently in requirement analysis stage.
- Meeting and brainstorming with program SME's to gather understand the current business process.
- Understanding and documenting the current database application system to create AS-IS business process flows and data point for design document.
- Creating the AS-IS business process flows in MS Visio and suggest the process improvement opportunities.
- Suggesting Six Sigma-Lean process as a part of process improvement opportunities.
- From the AS-IS processes as reference, meeting stakeholders via JAD sessions for gathering new requirements per program. Create fit gap analysis form the AS-IS process and new business requirements.
- Creating BRD's for new system.
- Creating technical requirement document and mockups for the developers.
- Creating requirement traceability matrix.
- Also working on security requirement documentation for the cloud base new system.
- Develop user manuals and trained users.
Business Analyst -Contractor
Kindred Healthcare
06.2016 - 02.2018
- Company Overview: Kindred Healthcare, Inc. is a healthcare services company that through its subsidiaries operates hospitals and nursing centers across the United States.
- The project was a web based Health care application. The system connected a group of doctors and gave them a platform to interact, both at the personal and public level, where they could discuss diseases and treatments, receive and offer advice, improve their knowledge levels and even access remote database.
- Additionally, this enabled team members to securely access and print time-sensitive materials anywhere in our enterprise or over the Web regardless of file format.
- Participated in creation of Business Process Workflow Diagrams with Stakeholders.
- Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
- Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
- Analyzed business requirements and organized high-level and low-level Use Cases.
- Utilized JAD sessions (with product owners, Scrum master and technical architects), interview techniques knowledge transfer workshops to configure and develop process, standards, and procedures to create a Business requirement Document (BRD).
- Created process flow diagrams and Sequence Diagrams using MS Visio.
- Participated in HIPPA 4010 to 5010 upgrade (Level 1).
- Knowledge of HIPAA 5010A rules to store the transactions.
- Participated in ICD 9 to ICD 10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges.
- Adopted Agile methodology for iterative and incremental development.
- Played a key role in planning, testing, and implementing system enhancement requests.
- Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
- Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
Component Engineer/Analyst
America II electronics
01.2013 - 12.2014
- Company Overview: The company distributes semiconductors and electronic components, selling them to OEM and EMS customers who require integrated circuits to manufacturer various types of electronic products.
- Worked with Sale teams to answer member questions.
- Helped sales teams to test customers purchased components.
- Responsible for developing a research lab for testing and research.
- Developed processes and workflows for research labs equipment.
- Trained lab assistants with IC decap machines, XRF and XRAY machines.
- Develop reports for customers with integrated circuit test reports with very high pixels images.
- Developed electronic testing lab for electronic testing of integrated circuit parts.
- Served very high profile defense clients Aerospace clients.
- Awarded MVP award in year 2013.
Systems Analyst
Vanguard Protex Global
09.2012 - 12.2012
- Analyze and approve component quality.
- System configuration and documentation.
Professor Electronics and Communications
Kalol institute of technology (KIT), Kalol
07.2008 - 12.2010
- Served as a professor in Electronics and Communication department.
- Responsible for teaching engineering 1 year, 2nd year and 3 rd. year students.
- Responsible for organizing Tech fest state level.
- Helped engineering students for Project guidance.
- Responsible for leading extracurricular activities institute level.
QA Analyst
Sonic technologies, Gandhinagar
12.2003 - 08.2004
Education
Bachelor of Engineering - Electronics and Communication Engineering
U.V Patel College of Engineering
India01.2007
Skills
- Proficient in Waterfall and Agile/Scrum frameworks
- Proficient in business modeling tools
- Project management proficiency
- Skilled in MS SQL Server
- Proficient in HP QC and Postman
Certification
- Certified SAFe 6.0 Agilist
- Certified Product Owner (CSPO)
- Certified Scrum Master (CSM)
Timeline
Product Owner / Service Owner
United Network for Organ Sharing (UNOS)
01.2021 - Current
Technology Business Analyst II
Conduent
01.2019 - 12.2020
Business Analyst (Contractor)
VDH-Virginia Department of Health
03.2018 - 12.2018
Business Analyst -Contractor
Kindred Healthcare
06.2016 - 02.2018
Component Engineer/Analyst
America II electronics
01.2013 - 12.2014
Systems Analyst
Vanguard Protex Global
09.2012 - 12.2012
Professor Electronics and Communications
Kalol institute of technology (KIT), Kalol
07.2008 - 12.2010
QA Analyst
Sonic technologies, Gandhinagar
12.2003 - 08.2004
Bachelor of Engineering - Electronics and Communication Engineering
U.V Patel College of Engineering
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