Hi, I’m
Nefelix Guzman
Summary
Organized and creative individual seeking to find a position that will allow me to utilize my communication and social skills in order to help others Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
years of professional experience
Work History
Ecommerce Outdoors
Salesperson
01.2023 - 02.2023
Job overview
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Improved customer service and telecommunication skills to build lasting relationships.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Cashier/Customer Service
08.2021 - 11.2022
Job overview
- Greeted customers to the store, following through on requests and orders
- Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatlyat alltimes, especially during busy periods
- Carried out all transactions on cash register, including cash, checks, card payments, and refunds orexchanges
- Regularly trusted to open and close store, including balancing the cash drawer
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate,with manager's approval
- Peer Mentor
- Academy for Excellence in Leadership - Brooklyn, NY
GiftWorks
Gift Shop Manager
02.2022 - 10.2022
Job overview
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
Student Coordinator
08.2019 - 01.2020
Job overview
- Engage in weekly outreaches/lessons with faculty advisors
- Plan with peer leaders on outreach activities with freshmen students
- Facilitate weekly outreaches to students while working with other peer leaders
- Reflect on the effectiveness of each outreach weekly
- Planned presentations for all freshmen and staff members to educate them on the program
- Engage in team building activities with faculty advisors and peer leaders
- Attended an intensive three day training course for the program, Academy for Excellence in Leadership - Brooklyn, NY
06.2018 - 08.2019
Job overview
- Fostered discussion about abuse and assisted in creating action plans to mediate problems
- Organized and participated in various community service opportunities, such as providing food tovictims of abuse
- Collaborated with students and advisors in the creation of abuse presentation for freshmen students
- Created a safe and inviting environment for all individuals
Education
Academy For Excellence In Leadership400 Irving Avenue
High School Diploma
06.2021
Skills
- Prioritizing Workflows
- Customer Understanding
- Needs Analysis
- Deal Negotiations
- Sales Management
- Cash Register Operation
- Customer Service
- Product Knowledge
- Retail Marketing
- Closing Sales
- Refund Processing
- Hospitality and Accommodation
Timeline
Salesperson
Ecommerce Outdoors
01.2023 - 02.2023
Gift Shop Manager
GiftWorks
02.2022 - 10.2022
Cashier/Customer Service
08.2021 - 11.2022
Student Coordinator
08.2019 - 01.2020
06.2018 - 08.2019
Academy For Excellence In Leadership
High School Diploma
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