Nefer Dunston

Led comprehensive training sessions for new hires, achieving a 80% increase in onboarding efficiency and team readiness.

Mentored newcomers, significantly improving their integration into the company culture and enhancing team cohesion.

Collaborated with cross-functional teams to identify and implement process enhancements, contributing to a 90% reduction in operational bottlenecks.

Resolved customer inquiries with a 100% satisfaction rating, maintaining high standards of service excellence.

Streamlined the new hire onboarding process, resulting in a 85% increase in performance metrics within the first month of employment.

• Handled inbound and outbound calls, efficiently assisting customers with scheduling service appointments and processing payments.
• Managed customer accounts and issued refunds, ensuring accuracy and high levels of customer satisfaction.
• Guided customers through the online portal, addressing questions and facilitating payment updates.
• Developed strong relationships with key accounts, contributing to improved customer loyalty and retention.

Managed a high-performing customer-focused team, leading to a 100% increase in customer satisfaction scores.

Achieved operational excellence through strategic service enhancements, utilizing service metrics to drive continuous improvement.

Boosted team efficiency by implementing innovative customer service solutions, reducing wait times by 1 minute.

Monitored daily service metrics to identify trends and implement timely solutions, enhancing overall service quality.