Hi, I’m
Nefertiti Bloomfield
Miami,FL
Summary
As an energetic and experienced leader with dynamic customer service skills and a strong background in guiding teams, managing complex projects, and achieving strategic objectives, possess expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Thriving in a team-driven environment, known for delivering exceptional service through excellent customer relations and a welcoming attitude.
Overview
6
years of professional experience
Work History
Nordstrom
Sales Associate
11.2023 - Current
Job overview
- Handled cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Spearheaded the company initiative to build in person and digital relationships with customers to encourage repeat business.
- Evolved to the number one in the region with over 500 new company customer connections.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Allure Showroom Inc.
Showroom Manager
01.2022 - 08.2023
Job overview
- Collaborated in managing the company's client portfolios, including overseeing marketing strategies and sorting information in preparation for input
- Enhanced filing systems to manage incoming clients and all orders and process confidential client payments through the payment system
- Spearheaded organization projects for documentation of all client information and updating database information
- Successfully recovered outstanding balances from Net30 and credit account clients for the Allure showroom company in a professional manner with an empathetic tone via email, phone, and in-person visits
- Converted physical documents to digital format, fixed errors, and updated client database successfully
- Facilitated efficient shipping and receiving of international inventory from clientele.
Winners Circle Insurance Group
Executive Assistant
01.2020 - 01.2023
Job overview
- Managed the schedules and communications of company executive Chillie Timothy
- Accelerated sales in vital company projects with 15% month to date increase monthly
- Organized reports and documents, answered phone calls, set up meetings, and maintained a database of compiled information
- Executed administrative support, maintaining the integrity and confidentiality of client payment documents
- Employed creative and analytical problem-solving skills to troubleshoot technical issues, develop innovative solutions.
The GLD Shop
Customer Service Specialist
01.2019 - 01.2020
Job overview
- Provided empathetic assistance to over 200 customers through Zendesk software daily
- Collaborated with multi-tier teams to increase efficiency and sales through systems
- Operated with problem-solving skills to update systems, remedy order deficiencies, and assist customers with courtesy and punctual timing
- Coordinated clerical support to executive staff
- Utilized excellent verbal and written communication to convey complex information and build relationships with clients, stakeholders, and colleagues.
Education
Miami Carol City Senior High SchoolMiami, FL
Diploma
07.2013
University of Miami HospitalMiami, FL
Internship in Psychology from Clinical Psychology
06.2013
Skills
- Customer service skills: proficient in Quality assurance, complaint resolution, problem-solving, sales, customer trust, data entry, data analytics
- Merchandising, Sales, time management, data analysis, shipping and receiving, calendar management, event planning, travel planning, project coordination, transcribing recorded dictation, proficiency with Microsoft, weekly and daily report creation,
- High-value client liaison
- Skilled collaborator
- Reliability and punctuality
- Team Leadership
- Rapid and adaptive learner
- Effective cross-functional communicator
- Verbal and written communication
- Cleanliness and sanitation
- Schedule Management
- Cross-cultural communication
- Hospitality service expertise
Accomplishments
A. Philip Randolph Institute Member
References
Camille Jules, Ancona Real Estate, (786)488-2585
Languages
English
Native or Bilingual
Spanish
Professional Working
creole
Professional Working
Russian
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Nordstrom
11.2023 - Current
Showroom Manager
Allure Showroom Inc.
01.2022 - 08.2023
Executive Assistant
Winners Circle Insurance Group
01.2020 - 01.2023
Customer Service Specialist
The GLD Shop
01.2019 - 01.2020
Miami Carol City Senior High School
Diploma
University of Miami Hospital
Internship in Psychology from Clinical Psychology
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