Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nefertiti Howell

West Palm Beach,FL

Summary

Detail-oriented with over 5 years of expertise in Compliance, Credentialing, Data entry, Onboarding and Customer service. Hardworking and driven with quality-focused and proactive approach. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Quality Assurance Coordinator

Travel Nurse Across America
Little Rock, AR
06.2021 - 08.2024
  • Reviewed new traveler contracts; verified documents, maintained and updated requirements listed for assignment
  • Achieved 95% average monthly audits score on 60 or more files, month after month
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements
  • Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements

Onboarding Ambassador

Cross Country Healthcare
Boca Raton, FL
12.2019 - 05.2021
  • Credentialing and re-credentialing Healthcare Providers for upcoming assignment
  • Which included, preparing contracts and the needed documents to ensure all requirements are met for expected start date
  • Collaborated with recruiters and hiring managers to streamline the recruitment process, reducing time-to-fill by 15% and improving overall candidate experience
  • Develop and implement onboarding processes for new hires, resulting in a 30% increase in qualified candidates for open positions
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard
  • Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires

Administrative Assistant

SHP Healthcare
Delray Beach, FL
12.2018 - 09.2019
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization
  • Prepared and assembled legal documents for mailing, ensuring compliance with all relevant standards and regulations
  • Conducted in-depth interpretation with attorneys for large-scale healthcare organizations and successfully process necessary patient medical records, appeals, and claims for healthcare institutions and providers
  • Created and oversee related confidential assignment applicable to HIPAA rules and regulations
  • Receive, log, scan, and file physical mail and documents, ensuring accurate tracking and record-keeping

Staff Analyst

NYC Department of Environmental Protection
New York, NY
03.2013 - 08.2018
  • Collaborated with cross-functional teams to maximize resource utilization while minimizing costs associated with project completion
  • Responded to high volume phone calls, emails from field staff and internal employees
  • Provided exemplary customer service on each field visit to deliver exemplary services
  • Excellent time management skills with reputable ability to meet deadlines
  • Assisted in development of training programs in accordance with organizational requirement
  • Utilized knowledge base to analyze and resolve customers concerns in a timely manner

Education

Bachelor of Science - Sociology, English

York College University
Queens, NY
11.2013

Skills

  • Data Entry
  • Hipaa
  • Microsoft Office
  • Quality Assurance
  • Training Programs
  • New Hire Onboarding
  • Medical Staff Credentialing
  • Administrative Support
  • Customer Service
  • Record keeping and compliance
  • Client Support
  • Primary source verification

Timeline

Quality Assurance Coordinator

Travel Nurse Across America
06.2021 - 08.2024

Onboarding Ambassador

Cross Country Healthcare
12.2019 - 05.2021

Administrative Assistant

SHP Healthcare
12.2018 - 09.2019

Staff Analyst

NYC Department of Environmental Protection
03.2013 - 08.2018

Bachelor of Science - Sociology, English

York College University

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Nefertiti Howell