NEFERTITI I. WASHINGTON
225 E. 99th Street #8H, New York,NY
Summary
Master of Social Work (MSW) candidate with comprehensive training in social work principles and hands-on experience supporting diverse populations across healthcare and community settings. Skilled in psychosocial assessment, case management, supportive counseling, and program facilitation. Experienced in developing and implementing wellness initiatives, conducting intakes, and coordinating resources to address emotional, physical, and social needs. Committed to advocacy, equity, and improving quality of life for individuals and families through culturally responsive and client-centered care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Older Adult Services Intern
Lenox Hill Neighborhood House
05.2025 - 12.2025
- Designed and facilitated art-based activities in-person and virtually that enhanced stimulation, engagement, and well-being for participants with Alzheimer’s and other dementia in a social adult day program.
- Supported intake processes to improve enrollment efficiency and ensure coordinated services within the caregiver program.
- Conducted comprehensive assessments and delivered counseling services to caregivers, addressing emotional, practical, and resource needs.
- Co-facilitated support groups between 3 - 5 participants, educational training sessions, and community outreach initiatives to expand program reach and engagement
- Conducted follow-up calls to verify delivery of supplemental items, ensuring caregivers received the resources needed to support financial relief and ongoing care.
- Maintained accurate and timely case documentation in compliance with agency and regulatory standards
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Recess Coach
Kids In The Game
10.2024 - 06.2025
- Led and supervised interactive, age-appropriate physical activities for elementary students.
- Designed games tailored to varying skill levels and developmental needs.
- Promoted teamwork, conflict resolution, and positive peer interactions.
- Developed and implemented age-appropriate training programs for young athletes.
- Organized and led seasonal sports camps, ensuring enriching experiences for participants of all skill levels.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Fostered positive team dynamics through effective communication and conflict resolution strategies.
Youth Worker
Dream Charter School
05.2024 - 08.2024
- Gained hands-on experience in classroom support and youth development.
- Developed strong communication, leadership, and teamwork skills.
- Supported kindergarten students transitioning into the upcoming school year.
- Mentored junior staff, promoting best practices in youth engagement strategies.
- Implemented conflict resolution techniques, fostering positive interactions among students.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
Assistant Group Teacher
Kingsbridge Heights Community Center
06.2023 - 08.2023
- Assisted with planning and delivering educational activities for children.
- Provided classroom supervision, behavioral support, and safety monitoring during lessons, trips, and events.
- Contributed to lesson plan creation and preparation of learning materials.
- Developed and implemented engaging curricula aligned with developmental milestones.
- Facilitated a positive learning environment through effective classroom management techniques.
- Assessed student performance regularly, adapting instructional methods to meet diverse needs.
- Addressed behavioral issues promptly and effectively, implementing positive reinforcement techniques to promote appropriate conduct within the classroom setting.
Intern
The Creative Solution Connections
02.2021 - 05.2023
- Conducted client intakes, assessed ongoing needs, and ensured timely submission of documentation.
- Identified client needs and provided recommendations to supervisors.
- Co-facilitated LGBTQIA+ youth groups and facilitated R.I.S.E., an early-adulthood support group.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Medical Assistant
Advantage Care Physicians
02.2018 - 05.2018
- Prepared and reviewed medical histories to support patient care.
- Collaborated with physicians and nurses to address barriers to care.
- Assisted with assessments to ensure efficient and quality healthcare delivery.
- Assisted in patient intake, ensuring accurate data entry and compliance with healthcare regulations.
- Implemented electronic health record updates, improving data accuracy and retrieval efficiency for patient information.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Patient Care Associate
Mount Sinai Health Network
03.2009 - 11.2017
- Supported patients in accessing and navigating healthcare services Communicated with multidisciplinary medical teams to coordinate care.
- Evaluated patients’ emotional and physical needs and provided empathetic support, including to bereaved families.
- Applied knowledge of federal, state, and local healthcare regulations in daily practice.
- Assisted patients with daily activities, ensuring comfort and safety during care procedures.
- Monitored vital signs and reported changes to nursing staff, facilitating timely medical interventions.
- Maintained accurate patient records using electronic health record systems, supporting clinical documentation efforts.
- Trained new staff on best practices in patient care and safety protocols, fostering a supportive work environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained a clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to nurses.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Provided compassionate post-mortem care, ensuring dignity and respectful preparation of the deceased for transport or family viewing.
- Clinical background includes providing care for a wide spectrum of patient populations, including those in oncology, mental health, hospice, palliative care, and rehabilitation, as well as specialized work with postpartum and homeless individuals.
Education
Master of Social Work - Gerontology And Palliative Care
Yeshiva University
New York, NY12.2025
Bachelor of Arts - Social Work (CASAC-T), Sociology
Lehman College, CUNY
Bronx, NY06.2023
Associate in Science - Human Services
Borough of Manhattan Community College (BMCC)
New York, NY06-2021
Skills
- Trauma-informed, culturally responsive practice
- Case management, intake, and documentation
- Supportive counseling and group facilitation
- Program planning and resource coordination
- Strong communication and academic writing
- Elder care expertise (Alzheimer’s, dementia)
- Collaborative teamwork and leadership
- Computer skills
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Creative and resourceful
Affiliations
Member, The National Society of Leadership and Success
Certification
- CASAC-T Credential — New York State
- Mandated Reporter — New York State
- Supporting Recovery with Medications for Addiction Treatment (MAT) — NYS
- PSATT’s SBIRT 4-Hour Training — New York City
- New Skills Academy Life Coaching Certification — NYS
- Medical Assistant Certificate — Sanford Brown Institute
Timeline
Older Adult Services Intern
Lenox Hill Neighborhood House
05.2025 - 12.2025
Recess Coach
Kids In The Game
10.2024 - 06.2025
Youth Worker
Dream Charter School
05.2024 - 08.2024
Assistant Group Teacher
Kingsbridge Heights Community Center
06.2023 - 08.2023
Intern
The Creative Solution Connections
02.2021 - 05.2023
Medical Assistant
Advantage Care Physicians
02.2018 - 05.2018
Patient Care Associate
Mount Sinai Health Network
03.2009 - 11.2017
Bachelor of Arts - Social Work (CASAC-T), Sociology
Lehman College, CUNY
Master of Social Work - Gerontology And Palliative Care
Yeshiva University
Associate in Science - Human Services
Borough of Manhattan Community College (BMCC)