Ashley Davis
New York,NY
Summary
Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help, including escorting actors to trailers, building sets and photographing locations.
Overview
4
4
years of professional experience
Work History
Production Assistant
Netflix
01.2023 - Current
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Operated camera, lighting and grip equipment to use during production process.
- Inspected equipment to verify performance and functionality, managing wear and tear.
- Reviewed activities for production team to complete tasks on time.
Apple Specialist
Apple
01.2022 - 12.2022
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Analyzed trends to document emerging issues.
- Managed call flow to respond to technical support needs of customers.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Bank Of America
11.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Cross-trained and provided backup support for organizational leadership.
Education
Some College (No Degree) - Film Production
Austin School of Film
Austin, TXSkills
- Verbal and Written Communication
- Telephone Etiquette
- Film Crew Support
- Administrative Support
- Creative Solutions
- Critical Thinking
- Shoot Preparation
Timeline
Production Assistant
Netflix
01.2023 - Current
Apple Specialist
Apple
01.2022 - 12.2022
Customer Service Representative
Bank Of America
11.2019 - 01.2022
Some College (No Degree) - Film Production
Austin School of Film