Neffitina Thompson

Currently support a team of 100+ professionals in the development and execution of quality assurance protocols across 44 programs in Baltimore, Harford, and Carroll County public schools.

• Monitored staff organization and suggested improvements to daily functionality.
• Recorded, analyzed, and distributed statistical information.
• Implemented new quality assurance measures to uphold the Caliday brand standards.
• Conducted risk assessments to identify and mitigate potential non compliances.

Successfully reduced overall non compliances by 85% in one school year.

• Conducted process and system audits to identify areas of improvement and enforce compliance with COMAR standards.
• Investigated internal complaints from parents, and school officials to recommend corrective actions to protect company reputation.
• Established and tracked quality department goals and objectives using Monday.com project management system.

Curriculum Development

• Analyzed effectiveness of curriculum already in place.
• Trained teachers on new curriculum and information.
• Created curricula, research topics and conceptualized course format, subject matter and presentation.

Project Management

• Coordinated project management efforts to meet deliverables and deadlines with Maryland Excels and MSDE annual monitoring.

Successfully advanced 65% of Caliday programs from QRIS level 1-3 in one school year.

• Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
• Supported project management by liaising between internal departments and external advisors on trust matters.
• Applied knowledge of industry best practices to improve project management processes.

Training

• Devised and Executed training for The Caliday Student Council, and Philanthropic activities to foster positive and supportive environments for the students and community.
• Facilitated dialogue between participants, family, and program workers to provide best possible philanthropic student activities. Supporting the development of Global stewardship

• Adapted teaching methods and materials to meet students' varying needs in a virtual learning environment.
• Created and developed lesson plans to meet students' academic needs.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Evaluated students' understanding of course material through examinations and in-depth essay writing.
• Shifted between formal and informal methods of teaching to keep students engaged.

Speaker & Presenter at the 2022 Rising Educator Conference.

• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
• Inspected and reviewed various permits and licenses such as building zoning, boiler, and fire permits.
• Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
• Issued public notification of official activities or meetings.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
• Worked well in a team setting, providing support and guidance.

• 3rd Grade
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Supervised lunchroom and recess activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Planned and implemented lessons that challenged students to think critically and that align with the Creative Curriculum.
• Promoted inclusive learning environments for students and fostered culturally diverse instructions
• Created a safe learning environment with an atmosphere of trust and respect
• Communicated and liaised on a regular basis with colleagues regarding planning, assessment, and curriculum mapping
• Established strong links with the parent community to ensure that they were kept informed about student progress.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.