Summary
Skills
Education
Work History
Languages
Overview
Generic

NEFTA KOONCE

Hollywood,Florida

Summary

Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.

Skills

  • Customer Service Representative
  • Operations Management
  • Cash Flow Management
  • Credit analysis
  • Loan Origination
  • Staff Development
  • Employee Engagement
  • Onboarding process
  • Strategic Planning
  • Critical thinking
  • Problem resolution
  • Call center experience
  • State and local taxation
  • Tax software proficiency
  • Administrative skills
  • Recruiting and sourcing
  • In-depth knowledge of banking regulations

Education

Associate of Science - Business Property Management

Broward College
Fort Lauderdale, FL
06-2026

Tax Specialist -

H&R Block Academy
Hollywood, FL
11-2024

Property Management -

Broward College
Fort Lauderdale, FL
12-2023

Real Estate -

Broward College
Fort Lauderdale, FL
10-2022

Work History

Front Office Manager

H&R Block
10.2016 - Current
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Improved overall tax office efficiency by streamlining processes and implementing new software solutions.
  • Implemented quality control measures to ensure accuracy in all prepared returns and internal documentation.
  • Streamlined office workflow through the organization of digital files and implementation of an efficient document management system.
  • Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
  • Coordinated team schedules during peak season to ensure adequate coverage for all incoming appointments without sacrificing quality or attention to detail.

Personal Financial Advisor

Amscot Financial
03.2023 - 02.2025
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Improved financial reporting accuracy by streamlining processes and implementing automated systems.
  • Mentored junior finance staff in best practices, contributing to their professional development and overall team success.
  • Facilitated cross-departmental collaboration to develop and implement financial performance metrics, leading to increased transparency and accountability.
  • Managed a diverse portfolio of clients, ensuring optimal returns on investments and minimizing risks.

Director of Operations

Fort Lauderdale-Hollywood International Airport
11.2020 - 02.2023
  • Provided ongoing coaching and mentorship for unit managers, empowering them to excel in their roles as leaders within organization.
  • Collaborated with senior leadership on strategic planning initiatives to align multi-unit operations with overall organizational goals.
  • Implemented innovative solutions for common challenges faced by individual units, leading to enhanced operational effectiveness.
  • Ensured adherence to company policies and procedures across all units under my supervision.
  • Optimized inventory management practices for greater efficiency and reduced waste.

Tax Specialist

Internal Revenue Service, IRS
11.2012 - 12.2022
  • Computed tax depreciation rates on business assets like technology and vehicles.
  • Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.
  • Reviewed financial reports to correctly ascertain taxation and statement requirements.

Personal Banker III

Bank of America
09.2018 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Customer Service Representative

John Casablancas Institute
03.2016 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Human Resources Coordinator

Burdines-Macy's
02.2014 - 02.2016
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Led recruitment efforts to attract top talent in a competitive job market.

Languages

Spanish
Professional Working

Overview

12
12
years of professional experience

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NEFTA KOONCE