Neftali Cabrera
Kent
Summary
Dynamic and results-oriented professional with extensive experience at La Surtidora Grocery Store. Proven track record in store operations and promotional planning, consistently enhancing customer satisfaction through exceptional service and effective leadership. Skilled in cash management and adept at multitasking in fast-paced environments. Dynamic professional with proven expertise in cash handling, conflict resolution, and team collaboration. Demonstrated ability to drive sales and enhance customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cahier/Assistant Store Supervisor
La Surtidora Grocery Store
Wenatchee
10.2023 - 03.2025
- Demonstrated leadership in motivating staff to consistently achieve sales targets.
- Analyzed sales trends to maximize profits and minimize losses effectively.
- Organized promotional events to drive customer engagement and boost store traffic.
- Collaborated with departments to ensure seamless store operations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled cash transactions accurately during high-traffic shifts.
- Maintained cleanliness and organization of checkout areas for operational efficiency.
- Utilized cash management skills to optimize financial performance.
Restaurant Food Server
Thompson Hotels
Seattle
11.2021 - 09.2023
- Accurately processed cash payments following established procedures to ensure seamless transactions.
- Responded promptly to customer requests, maintaining courteous interactions at all times.
- Resolved customer complaints efficiently, enhancing service experience.
- Assisted servers during peak times to optimize overall service delivery.
- Communicated with chefs and kitchen staff for timely meal coordination.
- Maintained dining area cleanliness and organization throughout shifts.
- Guided customers in product selections, delivering high-quality service.
- Performed opening and closing duties, ensuring readiness of dining areas.
Server Assistant/Restaurant Server
Olive 8 Hotel
Seattle
09.2009 - 02.2021
- Prepared and restocked dining areas to support server efficiency.
- Delivered food and beverages promptly and courteously to enhance service quality.
- Maintained cleanliness of dining spaces, ensuring tables and floors met high standards.
- Collaborated with kitchen staff for timely order fulfillment and smooth operations.
- Set up and dismantled dining room for special events to accommodate diverse needs.
- Communicated effectively with hosts, bussers, and kitchen staff to coordinate service.
- Greeted guests and addressed menu inquiries to improve customer engagement.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
Shipping and Receiving Clerk/Banquets Food Service Waiter
The Riviera Country Club
Pacific Palisades
05.2004 - 08.2009
- Received product deliveries and moved materials to designated workplace locations.
- Monitored tapes or digital recordings to identify source of losses.
- Collaborated with other departments within the organization in order to enhance services provided by the department.
- Arranged for pickup and delivery of goods to meet deadlines.
- Verified packing slips and shipping labels were accurate and complete.
- Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts.
- Maintained records for management reports and inventories of supplies needed.
- Updated and maintained accurate inventory records.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Provided attentive service by anticipating guest needs, responding promptly and courteously to requests.
- Transported trays from kitchen to dining room areas quickly and safely.
- Provided excellent customer service by addressing any complaints or concerns from guests immediately.
Cashier / Stocking
3 Hermanos
Mexico
01.2000 - 01.2004
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
Education
Associate in Arts (A.A.) - Business Administration
Institute of Computer Technology
Los AngelesHigh School Diploma -
Century High School
Los AngelesSkills
- Problem solving and critical thinking
- Document verification
- Cash handling and payment processing
- Customer assistance and service
- Team collaboration and teamwork
- Conflict resolution
- Effective communication
- Honesty and dependability
- Visual merchandising
- POS system proficiency
- Professional appearance
- Safety initiatives
Certification
- Food worker card, WA 1117N34F2KJ01C26
- MAST CARD
Languages
- Spanish, Native
- English, Fluent
- Portuguese, Fluent
- ASL, Beginner
Timeline
Cahier/Assistant Store Supervisor
La Surtidora Grocery Store
10.2023 - 03.2025
Restaurant Food Server
Thompson Hotels
11.2021 - 09.2023
Server Assistant/Restaurant Server
Olive 8 Hotel
09.2009 - 02.2021
Shipping and Receiving Clerk/Banquets Food Service Waiter
The Riviera Country Club
05.2004 - 08.2009
Cashier / Stocking
3 Hermanos
01.2000 - 01.2004
Associate in Arts (A.A.) - Business Administration
Institute of Computer Technology
High School Diploma -
Century High School