Neftali Gomez
Signature Aviation
Santa Barbara,CA
1
Language
4
years of professional experience
Customer-focused Operations Professional experienced in airside support, retail sales, and cashiering. Delivered smooth service and customer support through calm problem solving, accurate documentation, and clear communication. Enhanced team efficiency and maintained accurate records while providing consistent service in fast-paced environments.
Work History
Airside Expert Specialist
1 Year 4 Months- Coordinated aircraft services, guest support, and turnaround activities to maintain smooth daily operations.
- Communicated with flight crews, ramp personnel, and facility teams to align service requests and schedules.
- Verified flight details, handling instructions, and service requirements for accurate operational execution.
- Monitored safety procedures and ramp standards to support compliant ground operations.
- Assisted with passenger needs, crew coordination, and concierge requests to deliver consistent service.
- Documented service activities, discrepancies, and operational updates to maintain accurate records.
- Supported cross-functional teams with fueling, towing, baggage handling, and aircraft servicing workflows.
Sales Associate
1 Year 3 Months- Assisted customers with product selection using strong knowledge of skate, streetwear, and footwear inventory.
- Supported team sales goals through effective upselling and cross-selling techniques.
- Processed sales transactions accurately through POS systems and handled cash, returns, and exchanges.
- Maintained organized sales floor by restocking merchandise, folding apparel, and updating displays.
- Collaborated with associates and managers to keep store presentation clean, organized, and customer-ready.
- Resolved customer concerns promptly, delivering friendly service and reinforcing brand loyalty.
Cashier
1 Year 4 Months- Handled cash, card, and digital payments while balancing register transactions.
- Processed customer orders accurately through POS system and maintained smooth checkout flow.
- Greeted guests promptly and resolved order questions with professional service.
- Trained new cashiers on register procedures, payment handling, and customer service standards.
- Monitored front counter operations and supported peak-hour workflow efficiency.
- Reconciled end-of-shift cash drawers and reported discrepancies for review.
DD FORD CONSTRUCTION
1 Year- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Education
High School Diploma
Skills
Documentation management
Expert problem solving
Ground operations
Quality assurance
Management collaboration
Advanced communication
Analytical thinking
Operational reporting
Languages
Spanish
Native or Bilingual
Timeline
Airside Expert Specialist
Signature Aviation
07.2025 - CurrentRead More
Sales Associate
ZUMIEZ
04.2024 - 07.2025Read More
Cashier
Ginos Pizza
03.2024 - 07.2025Read More
DD FORD CONSTRUCTION
LABOR
06.2022 - 06.2023Read More
Santa Bárbara High School
High School Diploma
Read More