Neftali Hermida Iglesias
Miami
Summary
Professional with a proven capacity for multi-tasking and problem solving, leadership skills and management experience. A highly efficient individual with excellent experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
RPM Endeavor
04.2022 - Current
- Provided support to Property Manager
- Complete applications for prospects and new tenants, leasing and move in
- Schedule walkthroughs on the properties for move in, move outs, onboardings
- Onboard new properties and owners: follow up on signature agreements, gather all pertinent information and create profile on Appfolio
- Coordinate maintenance requests, gather photos, provide troubleshooting, assign vendor and follow up until jobs are completed
Front Desk Concierge
5th Avenue Concierge
07.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced customer satisfaction by providing timely and accurate information on building facilities and services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
Administrative Assistant
NCA Profinancial Services
01.2024 - 05.2024
- Asist customers online to complete process of taxes
- Gather information, provide information on information requested
- Front desk assistance
Customer Service Team Leader
Ibex
08.2020 - 07.2021
- Provided support, drive motivation and manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills
Team Manager
Remitly Nicaragua
02.2019 - 04.2020
- Manage associates to meet the needs of the business by demonstrating outstanding leadership and interpersonal skills, providing immediate support, feedback and coaching
- Become the bridge between stakeholders and associates/costumers to improve their experience when using the platform
Quality Analyst
Remitly Nicaragua
09.2017 - 01.2019
- To maintain the company's quality of the service provided by monitoring associates and providing data and trend reports
Customer Service Associate
Remitly Nicaragua
01.2017 - 07.2017
- Provide assistance and guide to customers through chat, email and phone
Education
No Degree - Civil Engineering
National University of Engineering
Managua01-2014
Skills
- Time Management
- Leadership and Teamwork
- Critical thinking and problem solving
- Ability to Multitask
- Adaptability
- Fast Learner
- Effective Time Management
- Communication Skills
- Customer Service
- Creative Problem Solving
- Analytical Thinking Skills
- Microsoft Office
- Administrative support
Personal Information
Nationality: Nicaraguan
Hobbies and Interests
- I'm a Crossfit enthusiast
- Nature lover
- Love hiking
- Get to know new places
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Front Desk Concierge
5th Avenue Concierge
07.2024 - Current
Administrative Assistant
NCA Profinancial Services
01.2024 - 05.2024
Administrative Assistant
RPM Endeavor
04.2022 - Current
Customer Service Team Leader
Ibex
08.2020 - 07.2021
Team Manager
Remitly Nicaragua
02.2019 - 04.2020
Quality Analyst
Remitly Nicaragua
09.2017 - 01.2019
Customer Service Associate
Remitly Nicaragua
01.2017 - 07.2017
No Degree - Civil Engineering
National University of Engineering
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