Neftali Martinez
Cathedral City,CA
Summary
I am a driven and dedicated individual fluent in Spanish. I have been providing exceptional customer service for over 10 years. In my current position I demonstrate the ability to resolve customer issues. I answer a large amount of calls, gather online orders and offer delivery services. I work extremely well under stressful situations with no supervisor needed. With my skills and experience I believe I can be a valuable member of your team.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement
10.2014 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
The Home Depot
08.2012 - 10.2014
- Helped large volume of customers daily with sales, refunds, and answering phones.
- Resolved customer complaints by offering discounts or upgrading product to keep customers satisfied.
- Informed customers about special promotions and provided detailed information for various products.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Sociology
Moreno Valley College
Moreno Valley, CA02.2024
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2012
Skills
- Communication
- Multitasking
- Skilled listener
- Time management
- Goal-orientated
- Bilingual in Spanish
- Decision making
- Problem solver
- Detail oriented
- Leadership skills
- Organized
- Critical thinking
- Adaptability
- Staff training
Timeline
Customer Service Associate
Lowe's Home Improvement
10.2014 - Current
Customer Service Associate
The Home Depot
08.2012 - 10.2014
Associate of Arts - Sociology
Moreno Valley College
High School Diploma -
Cathedral City High School
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