Neftali Villalobos
Sparks,NV
Summary
As a hardworking professional in the auto glass industry, possess excellent cleaning, tinting, and repair abilities. Take pride in keeping shop areas clean and organized, ensuring a clutter-free environment. With 2 years of industry experience, dependable and quality-driven. Work quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Excel in working with different tints, repair strategies, and accessories options to provide comprehensive solutions to customers. Have good troubleshooting skills and approach work with diligence and a superior work ethic. Organized and dependable, successfully manage multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. Skills include work order preparation, tinting options, customer service expertise, price quoting proficiency, and effective decision-making abilities.
Overview
16
16
years of professional experience
Work History
Laser Technician
Send Cut Send
03.2024 - Current
- Operate a forklift to store/move materials as needed
- Assist with various manufacturing duties, including but not limited to: material staging, production, quality control, and shipping.
- Direct orders to the appropriate department throughout the manufacturing process.
- Conduct quality inspections at each production stage to ensure compliance with company standards.
- Perform all production duties as directed by production leadership dependent on daily operational demands.
Owner/Operator Window Tinting
Lobos Customs
01.2022 - Current
- Install window tint on vendor, customer and dealership automobiles using quality products and the most trusted techniques for the best results.
- Remain in constant communication with necessary personnel to ensure projects stay on schedule and are completed per the latest company standards.
- Remove dirt and debris from windows and windshield, and apply primer before starting every tinting job.
- Choose the right tools, equipment and parts necessary to complete a job.
- Use shop software system to enter, update and verify job information before, during and after each individual tint job.
- Utilize a plotter to create a computer cutout of tint film, and cut tint film by hand when necesary.
- Help keep the shop and the rest of your work environment orderly by cleaning up after every job, putting tools and equipment back in their proper place and performing janitorial duties when needed.
Operational Supervisor
AAA
01.2014 - 01.2022
- Develops and/or implements operational strategy of an individual line of business with accountability for results
- Ensures conformance to AAA national quality standards
- Review, set and meet or exceed all performance SLA's
- Reviews metrics to determine efficiencies and recommend products, solutions and best practices
- Manages department expenses (e.g
- Overtime, reward & recognition, marketing) and identifies innovative solutions to reduce expenses, increase revenue, and/or improve efficiencies
- Adjusts expenses consistent with revenue
- Reviews reports, forecasts business needs, makes adjustments in staffing and equipment, impacting the short-term goals of the business unit
- Develops strategic and tactical plans for business expansion opportunities
- This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed
- Leads periodic business reviews to measure results of strategies
- Recruits, selects, trains, schedules, conducts performance evaluation, and educates employees on products and services in order to ensure operational excellence consistent with the AAA brand
- Defines, plans and monitors staffing requirements, work schedules and service objectives to meet business goals
- Ensures readiness of staff and equipment to handle >75% of current call volume.
Bartender
Grand Sierra Resort
09.2008 - 01.2014
- Responsible for mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures
- Responsible for mixing and serving beverages in a service station capacity to Guests, Beverage/Food Servers in a prompt and efficient manner
- Responsible for receiving, issuing and keeping necessary records of liquor store and supplies
- Maintains a neat and clean bar station on a continual basis
- Maintains current knowledge of Beverage laws and responsible beverage service
- Responsible for ensuring that service is provided only to those of legal age.
Education
High school diploma or GED -
Wooster High School
Reno, NVSkills
- Management Experience
- Training & Development
- Customer Service
- Analytics
- Data Analysis
- Operations Management
- Leadership Experience (7 years)
- Microsoft Office
- Recruiting
- Performance management
- Supervising experience
- Sales Management (5 years)
- Strategic Planning
- Business Intelligence
- Team Management
- Budgeting
- Google Docs
- Project management
- Employee Evaluation
- Business Analysis
Timeline
Laser Technician
Send Cut Send
03.2024 - Current
Owner/Operator Window Tinting
Lobos Customs
01.2022 - Current
Operational Supervisor
AAA
01.2014 - 01.2022
Bartender
Grand Sierra Resort
09.2008 - 01.2014
High school diploma or GED -
Wooster High School
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