Neftaly Avalos-Correa

• educating customers about the proper use of cosmetics ,fragances and other beauty items
• Demostrating how to apply make up
• managing inventory levels by monitoring stock levels regularly
• provinding customers with product advice and recommendations based on their individual needs
• providing excellent customer service by responding to inquiries from clients via phone or in person
• creating positve shopping experience for each customer through effective communications skills
• managing multiple tasks simultaneously while meeting tight deadlines
• following company policies related to returns, exchamges and refunds according to guidelines

-Greeted members and responded to inquires in a friendly , proffessional manner.

-Processeed new membership applications and maintained accurate records of existing memberships.

-Maintained an up to date understanding of company polices related to memberships.

-Responded to emails from members promptly and proffesionally .

-Answered incoming customer calls regarding membership questions and concerns .

-Initiated follow-up contact with past members to encourage renewal of their membership

-Resolved billing issues with new or existing members by providing payment options or discounts as needed .

-Increased customer satisfacion by effectively answering questions,suggesting effective solutions and resolving issues quickly .

-Collected payments and aranged billing .

-Supported sales team to drive growth and development

-provided information on upcoming events ,programs and special offers to current members.

-Developed creative solutions to address memberships complaints or resolve disputes swiftly

-Provided top quality control and eliminated downtime to maximize revenue

• Processed payments for purchases using cash registers or POS systems.
• Computed purchases and received and processed cash or credit payment.
• Verified accuracy of invoices from vendors before signing off on orders.
• Assited with store merchandising ,inventory control, restocking shelves and display setup .
• Ensured all merchandise was accurately priced and displayed according to company standards.
• Greeted customers to determine wants and needs and or assisted in selecting appliances.
• Created weekly sales reports to track progress against goals.
• Advised customers on financing options available through third party lenders.
• Provided exceptional customer service by responding promptly to customer inquiries both in-store and over the phone .
• Resolved customer complaints professionally in accordance with company policy.
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- Receiving and Labeling: incoming products and affixing labels.

-Picking and Packing : Picking orders from shelves , loading them onto carts, verifying packing accuracy

-Shipping : Preparing boxes for shipping , sealing them , sending them to shipping department .

-Required computer skills :

Being familliar with warehouse software and boxing compact system