Negar Edwards

• Led statewide operations for over 2,000 licensed nurseries, overseeing renewals, inspections, compliance, and fee collection.
• Developed digital databases, fillable forms, and online payment systems to streamline workflows.
• Implemented COVID-specific inspection protocols to maintain statewide regulatory compliance.
• Coordinated reporting for the Division, Board of Trustees, and SC legislators.
• Managed data consolidation and analysis.
• Supervised student interns and led training efforts across departments.
• Served as the IT liaison for software, device setup, troubleshooting, and new equipment purchasing.
• Managed enforcement documentation and compliance agreements, and assisted with regulation rewrites.
• Planned Southern Plant Board meetings and outreach events with state and federal partners.
• Recognized with performance bonuses, Employee of the Year, and service milestones.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
• Provided excellent customer service in a timely manner.
• Analyzed financial data and identified trends in customer spending habits.
• Performed daily and monthly reconciliations of internal records to ensure accuracy of financial data.

At Clemson University Regulatory Services, I supported the Director in a dynamic, fast-paced environment where attention to detail and adaptability were key. In this role, I managed daily administrative functions including scheduling, email correspondence, and file organization, ensuring smooth day-to-day operations. I played a hands-on role in project coordination—organizing meetings, documenting key discussions, and tracking deliverables to support strategic planning. My contributions extended to conducting research that informed leadership decisions and verifying financial documentation to maintain accurate, timely invoice processing. This early role helped shape my foundation in administrative excellence and cross-functional collaboration.

At David Sparks and Associates Marketing Research, I served as Call Center Supervisor, where I led a team of phone interviewers in delivering high-quality customer engagement and data collection for marketing research initiatives. I was responsible for training, mentoring, and supervising new and existing team members, ensuring they adhered to quality standards and maintained a professional tone on every call. I regularly monitored interactions for quality assurance, provided constructive feedback, and adjusted staff schedules to maintain optimal coverage during high-volume periods. My leadership helped foster a collaborative, high-performing team environment focused on consistency, accuracy, and exceptional service delivery.

During my time as an Assistant UPS Driver in Roswell, GA, I supported daily delivery operations by ensuring packages were securely loaded, evenly distributed, and delivered efficiently to customers. I prioritized safety and followed strict company protocols to protect both merchandise and personnel during transit. With a focus on accuracy and care, I helped maintain delivery timelines and uphold UPS’s commitment to reliable, high-quality service during the busy holiday season.

As Head Cashier and Supervisor at Drug Emporium in Roswell, GA, I led a team of front-end staff, ensuring smooth daily operations and excellent customer service. I was responsible for scheduling shifts, verifying timecards for payroll, and training new cashiers on store policies, procedures, and safety protocols. My role involved managing all aspects of the cash-handling process, including opening and closing duties, balancing tills, and resolving discrepancies. I also provided hands-on support at checkout, assisted with complex transactions, and handled returns and refunds with a focus on maintaining customer satisfaction. My attention to detail and leadership helped create a positive, efficient retail environment.