Negash Watts
Scranton,PA
Summary
Quality department Oil and Lube Technician offering exceptional results across challenging markets. Demonstrated strengths in strategically positioning organizations to achieve significant growth and exceed revenue targets. Dynamic strategist accomplished in identifying markets.
Overview
15
15
years of professional experience
Work History
Lube Technician
Valvoline Instant Oil
01.2024 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Ensured customer trust with transparent communication about necessary services and repair costs.
Assistant Manager
Forever 21
08.2022 - 02.2023
- Provides a quick response to customer inquiries and questions in an appropriate and efficient manner
- Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately
- Leads and manages the store to drive selling, customer experiences and profitability
- Trains and develops teams through the Company’s Customer FIRST training model
- Fosters the development of management and brand ambassadors to ensure they are executing the company’s values and customer first mentality
- Creates a culture that reflects a positive and rewarding experience with the company for both the customers and employees
- Oversees and maximizes store volume and profit in accordance with store/company goals through excellent staffing, superb customer experience, and attention to detail in a fast-paced environment
- Monitors results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
- Leads talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
- Defines personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders
- Utilizes strong decision-making skills and discretion to establish business objectives and strategies
- Ensures service, merchandising, operational standards and Company credit initiative are met through company-defined practices and processes
- Addresses performance by initiating and administering action plans for all store employees
- Plans and promotes the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting
- Partners and works closely with the District Manager and support departments
- Sets the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market
Package Handler
FedEx
03.2022 - 08.2022
- Excellent physical stamina to be able to lift, push, pull, carry, and move packages weighing up to 70 pounds
- Effectively communicated with supervisors, co-workers, and managers on daily tasks
- Ability to read and understand instructions labels and manuals to efficiently place packages
- Understanding of the law and regulations governing the transportation industry
- Knowledgeable of the rules and regulations of the Federal Motor Carrier Safety Administration (FMCSA)
- Great judgment to make correct decisions, problem solving skills as well as focus intently about how to complete certain tasks
Assistant Manager
TJ Maxx
09.2018 - 07.2019
- Generated sales through coaching and motivating in a $20 million dollar store in the heart of Brooklyn
- Communicated clear expectations while holding the store team accountable to achieving all brand, performance, and behavior standards
- Trained, coached a staff consisting of 134 associates, new Assistant Managers and Supervisors on a daily basis
- Lead and inspire a customer service culture by recognizing and rewarding team
- Lead management team effectively through proper implementation of division of responsibilities
- Conduct productive management and team meetings
- Manage the execution of the store business plan, while driving KPI sales and maximize business opportunities
- Achieve predetermined financial budgets to include payroll management
- Lead two departments Men’s/Kids
Assistant Manager/ AGM/General Manager
Modell’s Sporting Goods
11.2015 - 08.2018
- Oversaw retail store operations, visual merchandising standards and customer service
- Monitored profit and loss, payroll, and statistical selling reports to drive business
- Recruited hired and trained sales associates and department managers
- Daily communication with District Manager and Corporate Office on store related needs
- Responsible for inventory control and shrink reduction
- Execution of grass roots marketing initiatives to attract new business
- Drive customer loyalty program to maximize store bottom line profit
- Executed all Human Resources, Loss Prevention and Store Operations policies and procedures
Assistant Store Manager (Flagship Store)
American Eagle Outfitters
11.2013 - 07.2015
- Generated sales through coaching and motivating in a $40 million dollar store in the heart of Time Square
- Communicated clear expectations while holding the store team accountable to achieving all brand, performance and behavior standards
- Trained, coached a staff consisting of 123 associates, new Assistant Managers and Supervisors on a daily basis
- Lead and inspired a customer service culture by recognizing and rewarding team
- Lead management team effectively through proper implementation of division of responsibilities
- Conducted productive management and team meetings
- Managed the execution of the store business plan, while driving KPI sales and maximize business opportunities
- Achieved predetermined financial budgets to include payroll management
Assistant Store Manager/Co- Manager (Visuals, Ops, HR)
Aeropostale
11.2009 - 11.2013
- Recruited, hired, developed and retained top management and sales talent for the store, to include maintaining optimal staffing levels
- Trained and developed sales team in all areas of job responsibility
- Consistently assess and provide ongoing performance feedback to all levels of store team
- Recognize performance issues in a timely manner and partner with Store Manager to develop action plans for resolution
- Ensured that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
- Directed and executed strategic, brand appropriate merchandising to maximize sales and presentation standards
- Partnered in store's execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Education
Associate of Arts - Business Administration \ Operations
Medgar Evers College
Brooklyn, NY05.2025
High School Diploma -
Automotiv High School
Brooklyn, NY06.1998
Skills
- Turnaround Management
- Performance Management
- Customer Loyalty/ Satisfaction
- Staff Training/ Management
- Professional Development
- Merchandising Strategies
- Team Leadership
- Management
- Team Building
- Employee Morale
Areas Of Excellence
- Turnaround Management
- Performance Management
- Customer Loyalty/Satisfaction
- Staff Training/Management
- Professional Development
- Merchandising Strategies
- Team Leadership
- Team Building
- Employee Morale
Timeline
Lube Technician
Valvoline Instant Oil
01.2024 - Current
Assistant Manager
Forever 21
08.2022 - 02.2023
Package Handler
FedEx
03.2022 - 08.2022
Assistant Manager
TJ Maxx
09.2018 - 07.2019
Assistant Manager/ AGM/General Manager
Modell’s Sporting Goods
11.2015 - 08.2018
Assistant Store Manager (Flagship Store)
American Eagle Outfitters
11.2013 - 07.2015
Assistant Store Manager/Co- Manager (Visuals, Ops, HR)
Aeropostale
11.2009 - 11.2013
Associate of Arts - Business Administration \ Operations
Medgar Evers College
High School Diploma -
Automotiv High School
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