Negin Najafi
Woodland Hills,CA
Summary
Dedicated office assistant with several years of experience streamlining paperwork processes and managing confidential information. Proven leadership in supervising clerical staff and maintaining office efficiency. Strong multitasking, organizational, and customer service skills. Recently certified in dental assisting from the Academy of Dental Assisting and eager to apply my knowledge in a dental setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Cash office associate
Bloomingdales
Sherman oaks, CA
05.2020 - Current
- Performed daily count of cash sales and inputted them into the system.
- Ensured timely preparation and distribution of cash to 92 cashiers for daily operations
- Implemented efficient and accurate daily balancing procedures
- Managed weekly financial transactions for the store
- Ensured accurate documentation of store activities and reports
- Proficient in handling high-volume telephone and front-desk reception while auditing registers for discrepancies.
- Solved problems swiftly by conducting thorough research, thereby reestablishing client confidence and maintaining key account retention. Managed customer returns professionally.
- Answer questions about merchandise
- Assisted other departments when needed to ensure efficient operations.
Pharmacy Clerk
Care Plus Pharmacy
Tarzana, CA
06.2015 - 07.2023
- Supervised customer payment process by verifying insurances and troubleshooting billing problems
- Provided efficient customer service by handling phone inquiries, resolving issues promptly and accurately.
- Maintained strict confidentiality and upheld all local and HIPAA laws to respect customer's privacy
- Effectively handled stock control of a wide range of 800+ behind the counter and over-the-counter medications.
- Answered customer questions about prescribed and OTC medications.
Internship
Dignity Health Northridge Hospital
Northridge, CA
- Collecting information for my poster such as pictures and brochures Filling documents Daily Patient Census Report Attended leadership meetings
- Facilitated communication between departments ensuring timely completion of tasks related to health care delivery.
- Provided administrative support to the department managers by preparing documents, scheduling meetings.
- Attended weekly meetings to discuss current projects and initiatives related to health administration.
- Assisted in developing strategies for improving efficiency of operations within the organization
Studio Service Associate
Bloomingdales
Sherman oaks, CA
03.2016 - 05.2019
- Consulted with customers to understand their needs and resolve any concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Personalized client interactions to drive loyalty and enhance solution implementation.
- Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
Office manager
Tehran mental center
Iran, Tehran
08.2009 - 05.2015
- Greeting and rooming patients Manage schedule patient appointments welcome and greet all visitors screen calls and directed to appropriate staff Screen and distribute incoming mails Timekeeper and payroll liaison and contact with headquarter Order supplies within the budget guidelines for the organization, maintain supply inventory, follow up orders and delivery File and tax documents, answer and direct phone calls and manage bank deposit Schedule meetings and prepare agendas
Education
Bachelor of Science in Health Administration -
California State University
05.2020
Associate of Art Degree -
Los Angeles Pierce College
06.2016
Skills
- Bilingual (Farsi, English)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Multitasking
- 40 WPM Typist
- Strategic Planning
- Performance Improvement
- Daily Reporting
- Administrative Support
- Office Management
- strong multitasking
Certification
CPR/AED, Pediatric CPR and First Aid, 09/2023
California Academy of Dental Assisting, 09/2023
Timeline
Customer Service Cash office associate
Bloomingdales
05.2020 - Current
Studio Service Associate
Bloomingdales
03.2016 - 05.2019
Pharmacy Clerk
Care Plus Pharmacy
06.2015 - 07.2023
Office manager
Tehran mental center
08.2009 - 05.2015
Internship
Dignity Health Northridge Hospital
Bachelor of Science in Health Administration -
California State University
Associate of Art Degree -
Los Angeles Pierce College