Summary
Overview
Work History
Education
Skills
Timeline
Generic
Negril (Niecy) Starling

Negril (Niecy) Starling

Admin -HR Coordinator and Emergency Dispatcher
Longview,TX

Summary

Approachable- Personable and energetic . Motivated to building productive relationships, resolving complex issues and winning customer loyalty.


Highly experienced Admin - CSR- Member Service Coordinator , Accounting and HR experience / Leader with over 22 +years of experience in Customer Service- Call Centers- Telecommunication.


Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.


Personable and professional under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.


Overview

21
21
years of professional experience

Work History

Emergency Dispatch Operator (Hybrid)

American Communication
08.2023 - Current
  • ( ONLY A PART-TIME POSITION)
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service for - Adapt Health, Hospice Health Care, Doctor Offices and esc..
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Followed established protocols for professional handling of emergency situations.
  • Provided on-the-job training and coaching to develop new dispatchers.

Admin HR Administrator/Member Service Specialist

INDEVCO Plastics
03.2020 - 11.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved and De-esc customer concerns and issues within 24 hrs
  • Provided primary customer support to internal and external customers/employees.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained healthcare insurance benefits and payroll information by calculating, collecting and entering data.
  • Processed payrolls on regular basis for more than 120 employees nationally and confirmed hours worked.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Worked with using E-Verify, ADP for Payroll.
  • Mostly importantly maintain confidentially .

Customer Care Supervisor (HBA) Remotely

Verizon Wireless
08.2003 - 02.2020
  • Manage team of 15-22 Customer Care Specialist/Advocate Reps
  • Provides Direction - affecting decisions in routine matters
  • Management/Leadership disciplinary actions
  • Managed employees +50 + customer calls and complaints
  • Floor Support for call center staff, assisted co-workers with questions and resolutions for customer issues
  • MST and Trainer = Management support of peers with escalation assistance, support in management's absence, peer to peer consultation to diffuse escalations (promoting self development - To use the correct tools and knowledge sources) ,
  • Monitored performance, gave feedback, taught new hires the process of how to complete call from Introduction until closing
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed sound judgment in application of policies, procedures, and guidelines Identify team/individual trends in and ability to lead productivity and training issues

Education

Business AdministrationGeneral Business Certificates -

Stephen F Austin University
Nacogdoches, TX
2000

Skills

  • Hybrid Customer Service / Member Services
  • Front Desk / Receptionist Admin Assistant Duties
  • Multi Line Phone Operator - Emergency Dispatcher
  • Coaching - Leadership and Communication/Supervisory skills
  • Payroll-HR- and Health Benefits Administration/Information Security
  • Claims/ Enrollment Insurance Processing
  • Manager -Trainer- for CSR and Admin
  • Recruitment and Employee onboarding
  • Remote safe office environment

Timeline

Emergency Dispatch Operator (Hybrid)

American Communication
08.2023 - Current

Admin HR Administrator/Member Service Specialist

INDEVCO Plastics
03.2020 - 11.2023

Customer Care Supervisor (HBA) Remotely

Verizon Wireless
08.2003 - 02.2020

Business AdministrationGeneral Business Certificates -

Stephen F Austin University

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Negril (Niecy) StarlingAdmin -HR Coordinator and Emergency Dispatcher