Neha Arora

Dynamic and results-oriented Process Assistant with a proven track record of optimizing operations, enhancing team performance, and delivering quality outcomes at Amazon. Recognized for exceptional problem-solving skills, commitment to continuous improvement, and a collaborative leadership style that fosters team success. Eager to transition into an Area Manager role to leverage expertise in driving operational efficiency, ensuring safety, and boosting associate engagement. Passionate about creating an environment where teams thrive and achieve outstanding results.

• Conducted deep-dive analyses on induct downtime variances, reducing defects from 16K DPMO to 5K DPMO, significantly improving operational efficiency.
• Enhanced SSD operations by introducing a pre-charge process, improving associate workflow experience and boosting site performance.
• Achieved 99.99% sort compliance in Q1 2025, marking the highest performance year-to-date across the site.
• As the Point of Contact for First Pass Yield (FPY), improved FPY by approximately 80%, delivering best-in-class quality performance.
• Led and contributed to multiple Points of Improvement (POIs), including:
  Area reset initiative to eliminate safety hazards.
  Regional Dolphin app UX and functionality enhancements.
  Implementation of the SSD pre-charge cycle.
  Optimization of fast variance induction to streamline package processing.