Neha Arora
West Valley City,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Systems Engineer — Public Safety Data & ETL
Motorola Solutions
11.2022 - Current
- Analyze and prepare CAD, RMS, JMS, and evidence-related datasets to support public safety agency migrations and system conversions.
- Execute end-to-end ETL workflows (extract, clean, normalize, transform, validate, load) to meet target schema requirements and business rules.
- Build and validate data mapping documentation across public safety modules; identify gaps, define transformation rules, and document exceptions.
- Write and optimize SQL queries to support data profiling, deduplication, standardization, and migration readiness checks.
- Perform migration audits and data quality validation to ensure accuracy, completeness, and compliance with implementation requirements.
- Troubleshoot complex data anomalies and legacy system inconsistencies; partner with internal teams to implement fixes and reduce downstream issues.
- Engage directly with customer stakeholders throughout the project lifecycle (kickoff through delivery) to confirm requirements, review findings, validate outcomes, and support go-live readiness.
- Participate in customer working sessions to walk through data findings, migration decisions, and resolution plans; provide status updates and follow-ups as needed.
Inside Sales & Sales Support (Lead Development, Salesforce CRM)
Motorola Solutions
05.2019 - 10.2022
- Collaborated with assigned territory sales representatives to provide inside sales and pre-sale prospecting support for public safety technology solutions.
- Conducted 800–900 strategic outbound market research calls per month to public safety agencies regarding CAD, Records Management, Jail Management, and Body/Dash Camera systems.
- Researched prospective customer information and maintained regional account portfolios in Salesforce CRM, updating 100–150 accounts per month with customer presence and outreach details.
- Generated potential leads and supported demo opportunity identification through consistent outreach and discovery conversations.
- Promoted into a Team Lead role (Aug 2022), providing coaching and direction to Sales Support Coordinators while monitoring outreach productivity and performance metrics.
- Developed Tableau reports to evaluate team activity trends and identify opportunities for recognition of top contributor efforts.
- Supported Sales Support leadership with hiring, onboarding, training, team meetings, and execution of internal team initiatives.
- (Sales Support Coordinator → Promoted to Team Lead – Lead Development in Aug 2022)
Business Intelligence Analyst Intern
Motorola Solutions
05.2022 - 08.2022
- Updated 1,500+ Salesforce records and developed Tableau dashboards supporting customer/account analytics initiatives.
- Partnered with IT DevOps teams to build denormalized tables and reporting schemas within an Agile development framework.
- Automated SQL-based reporting workflows using Python and extracted datasets through custom MySQL queries.
- Collected business requirements and translated them into effective visual analytics reports highlighting
Education
Bachelor of Science - Information Systems
University of Utah
Salt Lake City, UT05-2023
Bachelor of Science - Computer And Information Systems
Punjabi University
India08-2016
Skills
- Customer & CRM Platforms
- Salesforce CRM (5 years experience)
- Customer Success platform familiarity: Gainsight (health scoring, engagement tracking concepts)
- Data & Analytics
- SQL, Data Validation, ETL Workflows
- Tableau Desktop & Tableau Server
- MySQL Workbench, Alation
- Business & Productivity Tools
- Microsoft Excel (PivotTables, VLOOKUP, Charts, Regression)
- Google Suite: Docs, Sheets, Slides
- PowerPoint, Word
- Project & Process Management
- Agile Methodology, Jira, SCRUM
- Requirements Gathering, Documentation, Reporting
Strengths
- Strong communication & relationship-building
- Detail-oriented problem solving
- Time management and multi-tasking
- Collaborative, customer-minded approach
Timeline
Systems Engineer — Public Safety Data & ETL
Motorola Solutions
11.2022 - Current
Business Intelligence Analyst Intern
Motorola Solutions
05.2022 - 08.2022
Inside Sales & Sales Support (Lead Development, Salesforce CRM)
Motorola Solutions
05.2019 - 10.2022
Bachelor of Science - Information Systems
University of Utah
Bachelor of Science - Computer And Information Systems
Punjabi University