Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Timeline
Generic
Neha Dwivedi

Neha Dwivedi

Cary

Summary

Dynamic banking professional with extensive experience at PNC Bank, excelling in customer relationship management and financial product sales. Proven ability to identify opportunities and drive revenue through effective cross-selling techniques. Strong communicator with a keen attention to detail, committed to enhancing customer satisfaction and ensuring compliance with banking regulations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Banker

PNC Bank
Chapel Hill
11.2022 - Current
  • Build and expand banking relationships through proactive customer outreach
  • Drive proactive sales conversations for upsell and cross sell with prospects and clients through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement
  • Open current, saving, deposit accounts, credit cards and related banking products and services
  • Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively
  • Identify referrals for wealth and mortgage banking
  • Educate customers on options for managing financial transactions by leveraging technology, tools and resources
  • Manage risk through adherence to all policies and procedures
  • Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism
  • Act with confidence by answering customer questions and owning customer issues
  • Maintain a position of trust and responsibility by keeping all business confidential

Bank Teller

PNC Bank
Wauwatosa
09.2021 - 11.2022
  • Provide Customer Service by accurately and efficiently completing customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, redeeming bonds, cash advances, selling travelers checks, cashier’s checks, and money orders, stop payments, foreign currency exchange and wire transfer requests
  • Proactively help build relationships with customers by reaching out to understand Requirements and Pain Areas, address them promptly and effectively, respond to any accounts and banking related inquiries and collaborate with other team members to complete requests
  • Help customers learn how to complete their banking needs
  • Identify an opportunity and present Bank products and services (deliver insights)
  • Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
  • Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
  • Follow company procedures to manage all the funds received from customers
  • Count drawer cash at the start of a shift and reconcile all transactions at the end of shift
  • Assists the supervisor in completing special day-end processing and daily reports

Human Resources Executive

GALAXY SOFTSOL PRIVATE LIMITED
Chandigarh
02.2012 - 03.2014
  • Recruitment, on boarding and driving organization HR Policies
  • Create Job Postings
  • Identify potential candidates, reviewing resumes
  • Managing and updating HR Policies & Documentation
  • Policies on employee ethics and behavior
  • Policies on conduct, dress, and attendance
  • Policies on Promotion and Progression
  • Run employee engagement exercises like quiz, awards etc

Assistant Manager Human Resources

Adroitus IT Services Private Limited
Chandigarh
06.2009 - 01.2012
  • Managing and supervising human resource activities for the organization
  • Review Performance Review Appraisal Process
  • Review the organization policies and suggest for amendments
  • Coordinate with leadership on the organization policies and compensation reviews
  • Provide support to the Recruitment and staffing team

Financial Analyst

Analec Infotech Private Limited
Gurgaon
05.2008 - 06.2009
  • Financial Research and Modeling
  • Building and maintaining financial forecast models on listed companies
  • Identifying the KPI’s and draws Valuation Ratios, Sensitivity Analysis, Quarterly and Trend Analysis, and Evaluate Companies using DCF Valuation etc
  • Gather financial Information (industry’s as well as market specific), using internal and external research sources such as annual reports, SEC filings, industry journals, analyst reports as well as information databases
  • Understanding the company, its background, key variables and value drivers, understanding relationship between various variables and formulating a complete and detailed methodology for projecting its Revenues and Costs on the basis of key Value drivers
  • Detailed projections of every individual Asset and Liability under different schedules like Capex, Debt, Share capital, Tax Computation etc
  • Handling various investment and business research projects in corporate finance area

Education

Master in Business Finance -

Indian Institute of Finance
Delhi, India
05.2008

Bachelor of Commerce -

Kurukshetra University
Kurukshetra, India
05.2006

Skills

  • Customer relationship building and management
  • Financial product sales
  • Sales and cross-selling techniques for banking services
  • Customer needs analysis
  • Account management
  • Risk assessment and compliance
  • Problem resolution
  • Team collaboration
  • Strong communication and interpersonal skills
  • Microsoft Office Suite
  • Banking software proficiency
  • Attention to detail
  • Branch management
  • Customer satisfaction
  • Opportunity identification
  • Account maintenance
  • Financial advising
  • Mortgage lender
  • Notary

Awards

  • 2022 PNC Market All Star Award
  • 2023 PNC Market All Star Award
  • 2023 Home Lending Specialist Award for the maximum referral
  • 2024 PNC Chairman Award for performance excellence

Accomplishments

  • Consistent Sales Performance: Exceeded quarterly sales targets by an average of 15% over the past year, focusing on cross-selling banking products such as loans, credit cards, and investment services.
  • Client Relationship Management: Developed and maintained relationships with over +100 clients, achieving a 95% customer satisfaction rate through personalized financial advice and timely service.
  • Digital Banking Adoption: Led a successful initiative to increase digital banking adoption among clients, resulting in a 25% increase in mobile banking users within six months.
  • Financial Planning and Education: Organized and conducted financial literacy workshops for local communities, which saw a 30% increase in attendance and a notable improvement in clients' financial literacy.
  • Portfolio Growth: Successfully expanded the client portfolio by 20% through targeted referral programs and effective networking, contributing to a 10% increase in branch revenue.
  • Operational Efficiency: Streamlined account opening processes, reducing the average setup time by 20% while maintaining high data accuracy standards, resulting in improved customer satisfaction and retention.

Certification

  • Public Notary
  • Licensed Mortgage (NMLS)

Timeline

Personal Banker

PNC Bank
11.2022 - Current

Bank Teller

PNC Bank
09.2021 - 11.2022

Human Resources Executive

GALAXY SOFTSOL PRIVATE LIMITED
02.2012 - 03.2014

Assistant Manager Human Resources

Adroitus IT Services Private Limited
06.2009 - 01.2012

Financial Analyst

Analec Infotech Private Limited
05.2008 - 06.2009

Master in Business Finance -

Indian Institute of Finance

Bachelor of Commerce -

Kurukshetra University

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Neha Dwivedi