Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Neha Farheen

Fort Wayne,IN
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Process Associate

Synchrony
Hyderabad, Telangana
10.2021 - 07.2022
  • Developed and implemented process improvement initiatives to reduce customer wait times.
  • Created reports on process performance metrics for senior management review.
  • Monitored team performance and provided coaching when needed.
  • Identified opportunities to automate repetitive tasks to improve efficiency and accuracy of customer service operations.
  • Provided technical support for complex system problems encountered by customers.
  • Collaborated with team members on projects related to process optimization initiatives.

Process Associate

Cognizant Technologies
Hyderabad, Telangana
08.2019 - 11.2020
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Supported sales team members to drive growth and development.

Developer Intern

mentor mind
Hyderbad, Telanagana
09.2018 - 04.2019
  • Created applications using HTML, CSS, JavaScript, and other programming languages.
  • Debugged code to identify errors and fix them efficiently.
  • Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
  • Developed programs to automate processes and improve user experience.

Education

Master of Science - Engineering Management & Information Technology

Indiana Institute of Technology, Fort Wayne, IN
05.2024

Bachelor of Science - Computer Science

St.Francis Degree College, Hyderbad , Telangana
05.2019
  • Graduated cum laude
  • Research: Developed an online E-commerce website.

High School Diploma -

New Chaitnaya Junior College, Hyderbad, Telangana
05.2016

Secondary High School -

St.pius X High School, Hyderabad, Telangana
05.2014

Skills

  • Apache Tomcat
  • Database Development
  • Microsoft SQL
  • Agile Methodology
  • Jquery
  • OSI Network Layers
  • Website Analytics Tools
  • Adobe Creative Suite Applications
  • SQL Reporting
  • Information Security Protocols
  • Software Quality Assurance
  • RDMS Development and SQL
  • End-user support
  • LAN protocols
  • Device configuration
  • Project planning
  • Technical Support
  • HTML and XML
  • Programming
  • JavaScript framework management

Certification

  • Cisco Certified Network Associate (CCNA)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Process Associate - Synchrony
10.2021 - 07.2022
Process Associate - Cognizant Technologies
08.2019 - 11.2020
Developer Intern - mentor mind
09.2018 - 04.2019
Indiana Institute of Technology - Master of Science, Engineering Management & Information Technology
St.Francis Degree College - Bachelor of Science, Computer Science
New Chaitnaya Junior College - High School Diploma,
St.pius X High School - Secondary High School,
Neha Farheen