Neha Farheen
Fort Wayne,IN
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Synchrony
Hyderabad, Telangana
10.2021 - 07.2022
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Created reports on process performance metrics for senior management review.
- Monitored team performance and provided coaching when needed.
- Identified opportunities to automate repetitive tasks to improve efficiency and accuracy of customer service operations.
- Provided technical support for complex system problems encountered by customers.
- Collaborated with team members on projects related to process optimization initiatives.
Process Associate
Cognizant Technologies
Hyderabad, Telangana
08.2019 - 11.2020
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Mentored new employees on procedures and policies to maximize team performance.
- Supported sales team members to drive growth and development.
Developer Intern
mentor mind
Hyderbad, Telanagana
09.2018 - 04.2019
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Debugged code to identify errors and fix them efficiently.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Developed programs to automate processes and improve user experience.
Education
Master of Science - Engineering Management & Information Technology
05.2024
Bachelor of Science - Computer Science
05.2019
- Graduated cum laude
- Research: Developed an online E-commerce website.
High School Diploma -
05.2016
Secondary High School -
05.2014
Skills
- Apache Tomcat
- Database Development
- Microsoft SQL
- Agile Methodology
- Jquery
- OSI Network Layers
- Website Analytics Tools
- Adobe Creative Suite Applications
- SQL Reporting
- Information Security Protocols
- Software Quality Assurance
- RDMS Development and SQL
- End-user support
- LAN protocols
- Device configuration
- Project planning
- Technical Support
- HTML and XML
- Programming
- JavaScript framework management
Certification
- Cisco Certified Network Associate (CCNA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Process Associate - Synchrony
10.2021 - 07.2022
Process Associate - Cognizant Technologies
08.2019 - 11.2020
Developer Intern - mentor mind
09.2018 - 04.2019
Indiana Institute of Technology - Master of Science, Engineering Management & Information Technology
St.Francis Degree College - Bachelor of Science, Computer Science
New Chaitnaya Junior College - High School Diploma,
St.pius X High School - Secondary High School,