Neha Jain
Frisco
Summary
24+ years of overall professional IT experience with Tata Consultancy Services. Global and international experience in Program/ Project Management, Client Management and Leadership. I possess international and diverse cross- cultural experience across various business domains. Extensive experience in establishing Onshore/ Offshore delivery model in Agile and waterfall methodologies. Excellent communication and interpersonal skills in managing stakeholders
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior project manager/ Senior scrum master/ Transition Manager and Program Manager (Go-To-Market and Supply Chain)
Pepsico
08.2019 - Current
- Responsible for multiple high visibility transformation projects, with strong understanding of the data integration with both upstream and downstream dependencies (including PGT and legacy)
- Serve as the primary point of accountability for project delivery, risk mitigation, and stakeholder communication for both IT and business.
- Drive partnerships with business, IT, Data & Analytics and Process Engineering teams to deliver the transformation portfolio
- Extensive day-to-day engagement with multiple business owners, IT teams (onshore and offshore) and external vendors to ensure alignment on deliverables/ SLAs/ownership and integration of all impacted data
- Collaborate with various teams and process leads to identify RCA for problems encountered. Orchestrate solution delivery with utmost priority
- Develop strategy and create roadmap and timing of implementation of the roadmap based on business requirements and strategy
- Lead multi-discipline, high-performance work teams distributed across remote locations effectively in agile/scrum environment
- Manage and proactively escalate delivery impediments, risks, issues, and changes tied to the initiatives to the stakeholders
- Interact with key business partners to recommend solutions that best meet the strategic needs of the business
- Function as the principal technology advisor to the Business and a champion for identifying, leading and driving IT simplification
- Adhere to agile principles and helped implement Agile engineering best practices such as set-up sprints in ADO, continuous integration, automation of testing and delivery, and continuous peer review within teams
- Remain composed under pressure to understand the root of a potential problem, align on the resolution/deployment of a solution while always maintaining all team members focused on solving issues with top priority
- Delivered executive summaries with project updates to senior leadership
- Manage L2 application support teams across different geographies with 100 member team, 1500 servers and 300+ sites in US
- Incident management, problem management, release management, shift left activities, command center set-up, transformation and automation
- Create and manage project plans, resourcing for smooth transition of all SOX and GCS controls for IT applications in different geographies and readiness for audits
- Collaborate with product owners to define scope, objectives and setup priorities
- Coordination and partnership of L2 with helpdesk for shadows/ replay/ trainings
- Responsible to create SOWs, Costing, resourcing, document run books, transition process, SOPs and communicate with stakeholders
- Accountable for transitioning development project into production support ensuring smooth integrations with all downstream systems
- 3rd party vendor management including deliverables, SLAs, ownership etc
- Conduct sprint ceremonies like sprint planning, Kanban board, retro
- Coordinate between multiple IT teams, business stakeholders, vendor partners ensuring business continuity without disruption
- Responsible for status communication, progress reports, dashboards and periodic updates to senior leadership
- Excellent communication and leadership skills, with the ability to align technical execution with business goals
- Anticipate resource needs and proactively manage capacity, including internal teams and external partners.
- Facilitate cross-functional collaboration and ensure momentum, clarity, and quality across all project phases.
- Drive continuous improvement by analyzing project performance and implementing best practices.
Senior Project Manager / Snr. Scrum Master
Sabre Airline Solutions
11.2018 - 07.2019
- Responsible for project planning and scheduling for Lion, Virgin Australia and JAL customers to migrate from SaaS data center to cloud
- Sole point of contact for all client communication and escalations
- Accountable for Integration management with all the partner teams (2SG/ EFG/ MM/ CA/ ADOPT/MINT)
- Organizing and facilitating scrum meetings, retrospectives, demo sessions
- Coordinate with delivery teams for implementation schedule
- Monitored project schedule, tracking, status reporting, communicating risks
- Collaborate with product development and technical organization for Cloud migration projects
- Co-ordinate between product owners and delivery/ devops/ dev teams for AWS migrations and priorities
- Document AWS migration process, checklists and other projects artifacts
- Co-ordinate review sessions with governance teams and obtain sign-offs
- Managing and setting prioritizations and expectations
- Manage weekly project status reports/ dashboards highlighting impediments and schedules for Snr. Directors and VPs
Business Project Manager
Avis Budget Group
04.2018 - 10.2018
- Co-ordinate with Legal department of ABG to identify the GDPR objectives, requirements and implementation schedules
- Responsible for Project Management and Communication management between various stake holders (Legal/ IT department/ Operations Team/ Business Teams)
- Facilitate business process interview sessions/ user meetings to identify steps and applications posing threat to EU customer’s personal data, third party interactions, encryption, retention etc.
- Document business process assessment reports with recommendations that are aligned with GDPR regulation and highlight issues/risks
- Co-ordinate review sessions of assessment reports with Legal directors and business owners (directors and VPs) and obtain sign-offs
- Managing onshore/ offshore team and setting prioritizations and expectations
- Manage weekly project status reports/ dashboards highlighting impediments and schedules for Snr. Directors and VPs
QA Manager & Sr. Business Analyst
ToysRUs
07.2016 - 03.2018
- Responsible and accountable for QA of end to end integration of large e-commerce implementation platform
- Define test strategy, design test plan, test requirements, acceptance criteria
- Scrum ceremonies like daily stand-ups, sprint review, demo, Kanban boards
- Effort estimation and resource allocation, review QA deliverables and sign-offs
- Defect management, communication and co-ordination with IT, business and product teams
- Analyze business requirements and identify gaps and document
- Facilitated JAD sessions, user meetings, interviews and Requirement Elicitation Sessions to extract business requirements and confirm those are in alignment product vision
- Worked along with development team to make sure changes implementations while keeping testing team in confidence to have matching Test Cases to user stories
- Monitoring, tracking, status reporting, communicating risks
- Successfully integrated various applications along with 3rd party integrations
Service Delivery Manager/ Senior Scrum Master
Hawaiian Airlines
01.2015 - 06.2016
- Responsible for project and delivery management for e-commerce platform
- Utilized scrum metrics to maintain burn down charts and velocity to estimate sprints delivery
- Coordinate Scrum ceremonies like daily standups, story grooming sessions, sprint demo and reviews, sprint retrospectives
- Manage sprint backlogs and collaborate with product owner for priorities
- Maintain Kanban boards and worked to remove impediments
- Document processes including assumptions, risks, use cases/diagrams pertaining to a project with detailed functionality spelled out for the technical team
- Manage the operations of L2 application support team to ensure timely closure of incidents/problems, release mgmt, change mgmt., documentation
- Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
- Develop project plans, draft contracts and SOW for portfolio engagements
Business project manager/ Senior Scrum Master
British Airways
08.2013 - 11.2014
- Responsible for Project and Delivery Management, Stakeholder management and Customer Relationship Management
- Collaborate with product owners for objectives, scope and priorities
- Coordinate scrum daily stand-up meetings, impediments discussions, whiteboard, identify dependencies, demo sessions, sprint retrospectives
- Facilitated JAD sessions, user meetings, interviews and Requirement Elicitation Sessions Co- ordinate with business users, IT teams, and other stake holders for implementations
- Collaborate with development team to ensure change implementations while keeping testing team in confidence to have matching Test Cases to user stories
- Effort estimation, Resource management, onshore/ offshore co-ordination
- Risk mitigation and Governance meetings with senior executives/ leadership
Business Program Manager
Allianz Life
01.2009 - 07.2013
- Accountable and responsible for Business Process Transitions to offshore team and Project Management
- Identify business challenges and provide resolutions (IT enhancements or process enhancements)
- Accountable for Planning and Estimation of non-core process transition to offshore
QA Manager
AVIVA USA
05.2008 - 12.2008
- Responsible for QA planning, estimations, test strategy and defect management
- Setting up onshore offshore delivery model and QA procedures/ process
- Status tracking and reporting dashboards
QA Lead
Wolters Kluwer Financial Services
03.2006 - 03.2008
- Led a team to QA newly added content into 4 new LOBs
- Responsible for QA plan, estimations, Regression testing, defect management
- Setting up onshore offshore delivery model and QA procedures/ process
Team Member and Project Manager
PONL
10.2000 - 02.2006
- Module management, L3 defect fixes, QA and monthly release support
- Active member of business team for UAT completion and L@ support
- Responsible for offshore management and tracking schedule
Education
Bachelor of Engineering - Computer Science
01.2000
Skills
- Travel Transport & Hospitality
- Insurance
- Banking and Financial Services
- CPG
Certification
- PMP
- SAFe 4.0
- ITIL V3 Foundation
- AAPA by LOMA
- Training on Digital Marketing
- Training on Design Thinking
- Agile trainings
Timeline
Senior project manager/ Senior scrum master/ Transition Manager and Program Manager (Go-To-Market and Supply Chain)
Pepsico
08.2019 - Current
Senior Project Manager / Snr. Scrum Master
Sabre Airline Solutions
11.2018 - 07.2019
Business Project Manager
Avis Budget Group
04.2018 - 10.2018
QA Manager & Sr. Business Analyst
ToysRUs
07.2016 - 03.2018
Service Delivery Manager/ Senior Scrum Master
Hawaiian Airlines
01.2015 - 06.2016
Business project manager/ Senior Scrum Master
British Airways
08.2013 - 11.2014
Business Program Manager
Allianz Life
01.2009 - 07.2013
QA Manager
AVIVA USA
05.2008 - 12.2008
QA Lead
Wolters Kluwer Financial Services
03.2006 - 03.2008
Team Member and Project Manager
PONL
10.2000 - 02.2006
Bachelor of Engineering - Computer Science
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