Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Neha Jomon

Dallas

Summary

Motivated cloud engineer with a strong track record of diagnosing and resolving customer issues in fast-paced environments. Known for effective, empathic communication and a collaborative approach to problem-solving. Recognized for being detail-oriented, highly organized, and proactive in supporting team operations, including onboarding and mentoring new hires.

Overview

3
3
years of professional experience
4
4
Certifications

Work History

Cloud Support Engineer

Amazon Web Services
Dallas
06.2024 - Current
  • Diagnosed and resolved 500+ customer issues related to data transit and storage (DTS) services
  • Assisted customers with onboarding to AWS cloud services
  • Troubleshot complex problems with cloud computing systems and networks
  • Facilitated training sessions for new engineers on data transit and storage services

Cloud Support Associate Intern

Amazon Web Services
Dallas
06.2023 - 08.2023
  • Completed AWS training programs and earned 2 AWS certifications to strengthen technical expertise and AWS service knowledge
  • Collaborated with fellow interns on projects aimed at improving support processes and operational efficiency

Solutions Architect Intern

Acxiom
Conway
01.2023 - 05.2023
  • Evaluated current infrastructure components and proposed migrations to cloud services for more effectiveness
  • Created visual presentations to communicate architectural designs to non-technical audiences

Education

Bachelor of Science - Computer Information Systems

University of Houston
Houston, TX
05-2024

Skills

  • Problem solving and resolution
  • Effective communication
  • Critical thinking
  • Cloud architecture design
  • Monitoring tools
  • Incident response
  • Troubleshooting
  • Data migration
  • Team collaboration

Certification

AWS Certified Cloud Practioner

Timeline

Cloud Support Engineer

Amazon Web Services
06.2024 - Current

Cloud Support Associate Intern

Amazon Web Services
06.2023 - 08.2023

Solutions Architect Intern

Acxiom
01.2023 - 05.2023

Bachelor of Science - Computer Information Systems

University of Houston
Neha Jomon