Neha Kapoor
Norcross,GA
Summary
Technical Product Owner and Senior Business Analyst with 13+ years of experience driving enterprise-scale product development, data integration, and digital transformation initiatives across consulting, financial services, and public sector organizations. Skilled in Agile/Scrum delivery, backlog management, and end-to-end product lifecycle management. Adept at incorporating feature requests into roadmaps, refining cross-team features, writing detailed user stories, and ensuring smooth releases and upgrades. Strong technical expertise in API integration, data mapping, JSON/REST, and web technologies, with proven ability to collaborate effectively with business and technical stakeholders.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner
ADP
04.2025 - Current
- - Partner with product leads and integration teams to align backlog priorities with business goals.
- - Translate business needs into user stories and acceptance criteria in Azure DevOps.
- - Facilitate sprint planning, demos, and retrospectives, ensuring continuous improvement.
- - Prepare release notes, technical documentation, and feature refinements to support platform scalability.
- - Support triage of UAT and production issues, collaborating with QA and developers to resolve blockers.
- Contract
- Developed and implemented process improvements to enhance data accuracy and operational efficiency.
- Prioritized product backlog, ensuring alignment with strategic goals and stakeholder feedback.
- Collaborated with cross-functional teams to define user stories and acceptance criteria for product releases.
- Led product development initiatives, aligning features with customer needs and market trends.
- Facilitated Agile ceremonies, driving team engagement and continuous improvement in processes.
- Developed roadmap presentations for stakeholders, communicating vision and progress effectively.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Lead Business Analyst
PwC US
09.2021 - 04.2025
- - Managed backlog for enterprise-wide migration of 100,000+ users from Google to Microsoft collaboration suite.
- - Worked with architects, developers, and stakeholders to align roadmap, features, and priorities.
- - Authored BRDs, epics, user stories, acceptance criteria, and functional specifications to support integration and automation.
- - Conducted cross-team feature refinement workshops and prepared UAT plans to ensure readiness.
- - Created QRGs, FAQs, and process documentation to enhance adoption and compliance.
- Contract
Business Analyst
KPMG US
12.2020 - 09.2021
- - Defined and documented functional requirements and workflows for modernization of finance and operations systems.
- - Partnered with BI developers and data engineers to deliver actionable insights through dashboards and reports.
- - Supported backlog grooming, sprint planning, and release management activities.
- - Delivered use cases, process models, and system documentation to support new feature development.
- Contract
Business Analyst
City of New York – Mayor’s Office of Contract Services
05.2019 - 11.2020
- - Gathered requirements and developed user stories for PASSPort (NYC’s vendor management platform).
- - Coordinated cross-team workshops for feature refinement and stakeholder alignment.
- - Authored use cases, acceptance criteria, and system documentation to guide implementation.
- - Collaborated with QA teams to triage issues and drive UAT resolution.
- - Supported release planning and continuous improvement initiatives.
Business Analyst
Various Clients via TCS (Barclays, Lloyds, PNC)
01.2008 - 01.2015
- - Led requirements gathering and backlog prioritization for banking and compliance platforms.
- - Produced FRDs, FSDs, traceability matrices, and system documentation to support multi-country rollouts.
- - Delivered integration projects involving data mapping, APIs, and large-scale data warehouse systems.
- - Partnered with developers to resolve production issues and ensure smooth deployments.
- - Coordinated feature refinements and enhancements across globally distributed teams.
Education
Bachelor of Technology - Electrical and Electronics Engineering
National Institute of Technology
Skills
- Agile Product Ownership Product Lifecycle Management Backlog Grooming & Prioritization Sprint Planning & Goals
- User Stories & Acceptance Criteria Cross-Team Feature Refinement Release & Upgrade Planning UAT & Production Triage
- Data Mapping & API Integration JSON, REST, Web Technologies Stakeholder Engagement Technical Documentation
- Tools: JIRA, Azure DevOps, Confluence, Power BI, SQL, Figma, Visio, Lucidchart, Microsoft Office Suite
Certification
- Professional Scrum Master I (PSMI) – Scrum.org
- NSE Certificate in Financial Markets
Timeline
Product Owner
ADP
04.2025 - Current
Lead Business Analyst
PwC US
09.2021 - 04.2025
Business Analyst
KPMG US
12.2020 - 09.2021
Business Analyst
City of New York – Mayor’s Office of Contract Services
05.2019 - 11.2020
Business Analyst
Various Clients via TCS (Barclays, Lloyds, PNC)
01.2008 - 01.2015
Bachelor of Technology - Electrical and Electronics Engineering
National Institute of Technology
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