NEHA KEDIA
Black Diamond,USA
Summary
Dedicated and experienced professional with an MBA and 10 years of diverse expertise in people management, sales and recruitment, administration, and operations. Strong communication and interpersonal skills for effective collaboration with teams and building positive relationships with stakeholders. Experienced banker with a track record in managing financial services, including loan processing, account management, and product sales. Demonstrated success in enhancing customer relationships and promoting financial products. Skilled in navigating complex financial environments and improving customer satisfaction. Eligible to start work immediately as a USA citizen, ready to contribute expertise to a new opportunity.
Overview
18
18
years of professional experience
Work History
School Assistant, Educator
Enumclaw, Kent District
12.2022 - Current
- Built relationships and communicated with parents to provide the best learning environment for children
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence
- Provide clerical and administrative support to teachers/ Professionals
- Collaborated with adults and children to provide safe and educational experience
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code
- Participated in department meetings to provide input to colleagues about student achievement and improvement
- Create and maintain daily student curriculum on power point
HR Manager
Hindustan Cement Industries
01.2009 - 06.2012
- Worked as Manager in Family-owned business
- Hired and managed Sales executives and increased monthly sales
- Handled high volume sales, built customer relationships, and provided best-in-class sales support to our new and existing customers via phone and email
- Managed Inventory, back orders, payrolls and handled accounting
- Managed company organizational structure, responsibilities, staffing levels and creating strong hierarchy channels
Assistant Manager
Axis Bank
02.2008 - 01.2009
- Managing client bank accounts, including opening, and closing accounts, and overseeing transactions
- Everyday meetings with potential clients and listening to their wishes and concerns
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seeking out new sales opportunities through cold calling, networking, and social media
- Signing on new clients and helping them through onboarding process and established good relationship
Personal Banker Officer
HDFC Bank
03.2007 - 02.2008
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Education
MBA - Finance
Indira Gandhi National Open University
06.2009
Diploma - Computer
Aptech
01.2005
Bachelor of Arts - English
Patna University
Patna,India07-2003
Skills
- Versatility and flexibility
- Strategic thinking skills
- Creative and innovative solutions
- Technically inclined
- Advanced in Microsoft Word
- Advanced in Excel
- Advanced in PowerPoint
- Computer skills
- Microsoft Office Skills
- Training and developmental skills
- Multitasking skills
- Team Building
- Interpersonal skills
- Financial transactions expertise
- Financial analysis aptitude
- Team leadership and motivation
- Strategic Decision-making
- Policy and procedure development
Timeline
School Assistant, Educator
Enumclaw, Kent District
12.2022 - Current
HR Manager
Hindustan Cement Industries
01.2009 - 06.2012
Assistant Manager
Axis Bank
02.2008 - 01.2009
Personal Banker Officer
HDFC Bank
03.2007 - 02.2008
Diploma - Computer
Aptech
MBA - Finance
Indira Gandhi National Open University
Bachelor of Arts - English
Patna University
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