Neha Montgomery
Beverly,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent organizational and time management skills. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Professional Leasing Consultant
Cushman And Wakefield
11.2023 - Current
- Leasing consultant with knowledge of Yardi, CRM and RealPage Property management software
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Enhanced client experience through conducting professional property tours and showcasing community features.
- Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Real Estate Agent/Property Consultant
Henry Wiltshire International Abu Dhabi
01.2021 - 11.2022
- Property consultant for leasing and sales.
- Consulting clients to identify their needs, preferences in accordance to their financial concerns and budget.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions to achieve the clients desired outcome.
- Advertised client properties through websites, social media, and real estate guides.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Guiding clients through the process of sale or lease to make it a smooth and hassle-free process for them.
- Working with PropSpace to make listings with high ratings on Property Finder and Bayut.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Food & Beverage Manager/Premium Cabin Crew
Etihad Airways
04.2014 - 11.2020
- In charge of Business class and First class hospitality.
- Oversee the onboard service delivery in Business and First Class.
- Manager of the services onboard and making sure the compliance of all company standards by all crew members.
- Adhere to all company policies and safety procedures are followed according to GCAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew and Medlink as needed.
- Conducting Pre/Post flight briefs and trainings for the crew members assigned.
- Managing retail operation and duty free sales on board and overseeing inventory.
- Ensuring health and safety regulations are strictly observed and providing impeccable service at all times.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Full knowledge of ingredients and origins of food being served and of inflight health and safety standards.
- Responsible for making the guest experience with Etihad Airways excellent.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Site Verifying Official
Serco
05.2013 - 03.2014
- Issue and maintain strict control of armed forces identification and privilege cards for active duty military, retired military, 100% Disabled American Veterans, civil service employees, contractors, and their respective dependents
- Responsible for reviewing identification card/base privileges and health benefits applications for compliance with current instructions and regulations in addition to screening supporting documentation such as birth/death certificates, marriage certificates, divorce decrees, DD Form 214, VA documents, college enrollment letters, and service records
- Inputting data directly into the Defense Enrollment Eligibility Reporting System (DEERS) via the Real-Time automated Personnel Identification System (Rapids) to verify entitlement for identification cards, base privileges, and health benefits
- Serving as a site verifying official on DEERS/Rapids terminal by checking inputted data for accuracy
- Research regulations, laws, and policies to assist customers with questions regarding base privileges and health benefits eligibility and application requirements for DEERS
- Maintain government identification card logs and accountability files
- File, record, and mail identification card applications to various agencies and personnel
- Knowledge of DoD and Navy regulations and rules regarding issuance of official identification cards, base privileges, and health benefits
- Presentation of courteous and efficient customer service skills in both written and verbal manner
- Perform correspondence with various personnel and commands with the use of Microsoft Word and Microsoft Outlook.
Front Desk Agent Night Auditor
Navy Gateway Inns & Suites
06.2012 - 12.2012
- Expert knowledge of Epitome software and EMH housing software.
- Organized room blocks for sailors based on their rank, dept, and command.
- Processed payments for guests during night audit.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Hyatt Resort & Spa
05.2010 - 10.2011
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Department trainer.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Received 99% positive guest surveys/maritz scores.
- Completed guest folios, statements, payments, resort fees, and amenities.
- Made, canceled, and updated reservations for the hotel guests.
Cabin Leader/International Flight Attendant
Gulf Air
05.2004 - 08.2008
- Supervised and managed all crew in the assigned cabin.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Responsible for improving public relations between passengers and Gulf Air airlines.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Conducted pre-flight briefs and training for assigned crew prior to departures and conducted briefs to passengers once on board.
- Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Managed duty-free sales on board the aircraft and oversaw inventories before and after flight.
Education
BBA - Business Administration And Management
Devi Ahiliya University
India03.2004
Skills
- Team player attitude
- Fair Housing Regulations
- Goal-oriented mindset
- Strong organizational skills
- Highly Professional
- Exceptional Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Verbal and written communication
- Exceptional interpersonal communication
- Customer Relationship Management (CRM)
- Administrative Support
- Multilingual Skills
- Detail Oriented
- Decision-Making
- Team Leadership
- Crew Resource Management
- Travel documentation
- Airline Operations
- Microsoft Outlook, Word, and Excel
- Sales closing
About Me
Dedicated and customer-focused professional with a proven track record of providing exceptional customer service and support in various fields. Known for a keen ability to quickly learn and adapt to new software applications, ensuring smooth and efficient operations. Possesses strong administrative skills with a meticulous attention to detail, enabling the delivery of accurate and organized work. Highly organized and capable of managing multiple tasks simultaneously, I excel in fast paced environment's and I am committed to contributing to the success of my team and organization.
Certification
- Certified Yoga Teacher
- Certified Pilates Instructor
- Diploma in Sports Nutrition
Languages
Hindi
Native or Bilingual
Timeline
Professional Leasing Consultant
Cushman And Wakefield
11.2023 - Current
Real Estate Agent/Property Consultant
Henry Wiltshire International Abu Dhabi
01.2021 - 11.2022
Food & Beverage Manager/Premium Cabin Crew
Etihad Airways
04.2014 - 11.2020
Site Verifying Official
Serco
05.2013 - 03.2014
Front Desk Agent Night Auditor
Navy Gateway Inns & Suites
06.2012 - 12.2012
Front Desk Agent
Hyatt Resort & Spa
05.2010 - 10.2011
Cabin Leader/International Flight Attendant
Gulf Air
05.2004 - 08.2008
BBA - Business Administration And Management
Devi Ahiliya University
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