Summary
Overview
Work History
Education
Skills
Timeline
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Neha Muley

Alpharetta,GA

Summary

Forward-thinking Software Engineer with background of working productively in dynamic environments and experienced in Telecommunications Area.

Fluent in Shell Scripting used to develop critical systems in Production Support environment.

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines.

Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience

Work History

Computer Systems Analyst

Tech Mahindra
Alpharetta, GA
11.2021 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Worked on completion of batch process within SLA timeframes.
  • Provided quick and satisfactory client support on critical system and data issues.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved or escalated problem tickets to resolve user issues.

Software Engineer Team Lead

Tech Mahindra
Pune, Maharashtra, India
07.2019 - 11.2021
  • Lead team to resolve SLA issues quickly and more efficiently, reducing SLA miss percentage by 60%.
  • Lead Multiple training sessions for new team members, allowing induction to be quicker by 20%.
  • Handled multiple Release and Maintenance activities, with prompt Client communication and issue resolution.
  • Worked on multiple automations to reduce manual and monitoring errors by 25%.
  • Streamlined Client Communication process to allow better and quick visual of all applications.
  • Undertook various team bonding activities to allow more cohesion in team.

Software Engineer

Tech Mahindra
Pune, Maharashtra, India
01.2017 - 07.2019
  • Contributed in Enhancing Performance of DML and DDL statements on multiple databases, allowing applications to run 1.5 times faster.
  • Automated multiple processes to reduce manual intervention by 15 to 20% in Monitoring, Client Interaction and Analysis.

Associate Software Engineer

Tech Mahindra
Pune, Maharashtra, India
12.2015 - 12.2016
  • Contributed in delivering Client Data within SLA time frame for multiple applications.
  • Managed 24 Applications for daily On Time Data Delivery within SLA Timeframe.

Software Engineer Trainee

Tech Mahindra
Pune, Maharashtra, India
07.2015 - 11.2015
  • Partnered with company mentor to learn best practices in software design.
  • Prepared and submitted reports and other documentation to assist development team members.
  • Documented technical workflows and knowledge in private wiki for education of newly hired employees.

Education

Bachelor of Engineering - Electronics And Communication Engineering

RCOEM
Nagpur, India
06.2015

Diploma - Electronics And Telecommunication

Government Polytechnic
Nagpur, India
05.2012

Skills

  • Shell Scripting
  • TWS Scheduler
  • Informatica Powercenter
  • BMC Remedy
  • Oracle, Vertica and Teradata Databases
  • Operational Processes
  • Status Updates
  • Mission Critical Applications
  • Team Support
  • Performance Improvement

Timeline

Computer Systems Analyst

Tech Mahindra
11.2021 - Current

Software Engineer Team Lead

Tech Mahindra
07.2019 - 11.2021

Software Engineer

Tech Mahindra
01.2017 - 07.2019

Associate Software Engineer

Tech Mahindra
12.2015 - 12.2016

Software Engineer Trainee

Tech Mahindra
07.2015 - 11.2015

Bachelor of Engineering - Electronics And Communication Engineering

RCOEM

Diploma - Electronics And Telecommunication

Government Polytechnic

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Neha Muley