Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Neha Pal

Jersey City,NJ

Summary

  • Highly experienced professional with 14 Years in financial services specializing in Collateral, Derivatives Settlements, Fund Accounting Support, Client Relationship and Onboarding.
  • Skilled in settlement, accounting and confirmation functionality across various derivatives asset classes and commodities business.
  • Demonstrated ability to collaborate with cross-functional teams including Sales, Product, and Settlements/Affirmations/Middle Office across multiple locations.
  • Proficient in translating and simplifying business requirements for the development and implementation of complex systems in production environment.
  • A Subject Matter Expert (SME) involved in requirement elicitation, design discussions, and test plan preparation for user acceptance testing of new applications, as well as re-engineering existing applications.
  • Possesses strong analytical and report writing skills, along with effective information retrieval abilities using appropriate search engines.

Overview

15
15
years of professional experience

Work History

Sr.Associate Client Account Services

JP Morgan Chase Bank NA
Brooklyn, NY
05.2022 - Current
  • Onboarding New and existing clients onto JP Morgan Tri-party Collateral Platform.
  • Responsible for end to end project management related to collateral account opening and Incremental activities.
  • Collaborating with Product, Implementations, Sales, Relationship management and other Internal stakeholders to ensure alignment and coordination.
  • Serving as a liaison between clients and offshore client account service teams, coordinating responses and resolution of BAU issues.
  • Providing personalized consultative support and comprehensive training to clients, empowering them to navigate JPM platform adeptly and maximize system utility.
  • Responsible for overseeing the onboarding process, monitoring timeline and efficiency, and ensuring direct client satisfaction through proactive engagement and continuous improvement efforts.

Sr.Associate Client Account Services

JP Morgan Chase Bank NA
Mumbai, India
09.2013 - 04.2022
  • Set-up and maintain Client/Internal reference Data/Static data and ensure quality control checks and processes are completed.
  • Clear all reference data failure exceptions in a timely manner, ensuring all payments are settling correctly.
  • Update and maintain Standard Settlement Instruction of clients for cash settlements. Manage and update clients' contact details across different platforms for sending settlement confirmations.
  • Foster and maintain excellent relationships with external clients and various teams across derivatives and commodities hubs globally.
  • Ensure accuracy in clearing payments and maintain client confidentiality by adhering to data protection protocols.
  • Conduct daily risk reviews of the call-back process for manual confirmation of Settlements Instructions with clients.
  • Perform complete review and validation of client contact details before updating them in the system to prevent Client Confidentiality Breach.
  • Regularly monitor and check SWIFT Ref for any notifications and Settlement Instruction changes broadcast/MT094 sent by clients.
  • Utilized Omgeo Alert for account and SSI (Standing Settlement Instructions) of counterparties, ensuring accuracy and efficiency in trade settlements.
  • Raised System Enhancement requests to Projects team, overseeing the process from initiation to completion, including UAT (User Acceptance Testing) and providing sign-off before implementation in the production environment.
  • Managed team performance and spearheaded the overall development of the team, providing guidance, coaching, and support to team members.
  • Supervised a team of approximately 8-10 individuals, ensuring adherence to all key performance metrics as per Client Service Level Agreements (SLAs), and consistently striving to exceed client expectations.



Team Leader

Bank Of New York Mellon
Pune, India
04.2009 - 08.2013
  • Prepare and/ or review Cash and Asset Reconciliation between Client, Asset Managers and Custodian Bank, identify differences if any and resolve them in a timely manner.
  • Dealing directly with Custodian Bank representatives to resolve differences and perform detailed reconciliations.
  • Reconciliation of Brokers that includes Futures, Swaps and Collaterals.
  • Tally of ending balances, Mark to Market, Swaps Margins and Collateral.
  • Perform daily/periodic reconciliation of Cash and Assets like Mutual Funds, ETFs, Hedge funds, Fund of Funds and other pooled investment vehicles.
  • Research exception and various corporate actions and its impact on security and fund accounts.
  • Utilize Bloomberg for research and analysis purposes.
  • Prepare daily workloads for staff & coordinate daily allocation of work.
  • Update Management Information System (MIS) and Key Performance Indicators (KPIs) on a daily/weekly/monthly basis.
  • Worked on Weekends to support migration of each tranche of funds.
  • Handle exposure to multiple clients and fast-paced, deadline-driven work environments.
  • Motivate team members to achieve high standards and KPI targets.
  • Organize and manage team members' holidays and training plans.
  • Arrange and chair weekly team meetings, focusing on daily updates to ensure effective communication and coordination.
  • Take active participation in process improvements and automation initiatives to enhance efficiency and productivity.
  • Conduct monthly one-on-one meetings to discuss accurate information on individual performance, providing feedback and support for professional development.

Education

Post Graduate Diploma in Management - Finance

Sinhgad Business School
04.2009

BBA -

Shri Shankaracharya College
04.2005

Skills

  • Strong time management skills and self-direction
  • Analytical and problem-solving abilities
  • Ability to operate effectively under pressure
  • Capacity to multitask efficiently
  • Fast learner, adept at acquiring new skills and knowledge quickly
  • Proficient in internal and external stakeholder management

Additional Information

Omgeo Alert Standard Settlement Instruction Automation:

Project involved automating the transfer of Standard Settlement Instruction from Omgeo Alert into AMS.Counter parties are updating their SSI in Alert and prior to this initiative team had to manually update SSI in to system, this automation helped in reducing of 1 FTE work.

  • AMS Strategic Enhancement:

This project aimed at optimizing the current JMPC infrastructure and sunset the legacy application STS, so as to enable the direct integration of AMS with settlement system DCPP. So that the data captured in AMS (AMS is a system where SSI is updated by the operations team), can be transferred to DCPP.

  • Derivatives Settlements and reference data system migration:

This project aimed at migrating the data from STS to DCPP. The requirement included the changes in the data format and enabling the DCPP system to support the sunset of the STS application.

  • System migration from Winnar to TLM: Oct -12 – Aug-13 (BNY Mellon)

Winnar application was used for calculation and reconciliation of Mutual Funds data. This project was to migrate the data from Winnar application to TLM. Data migration was done phase wise, based on tranches of fund.

  • Elimination of Manual and Bespoke Processes.
  • Automation of Daily/Weekly Monthly MIS Reporting using Xceptor/Alteryx

Accomplishment

  • Received Certificate of Appreciation for handling Settlement Instruction remediation and migration process.
  • Received Team Award for handling BAU Pressure along with DCPP Project and stabilizing commodities migration process.
  • Received Multiple appreciation from Stakeholders for the commitment and ownership.

Timeline

Sr.Associate Client Account Services

JP Morgan Chase Bank NA
05.2022 - Current

Sr.Associate Client Account Services

JP Morgan Chase Bank NA
09.2013 - 04.2022

Team Leader

Bank Of New York Mellon
04.2009 - 08.2013

Post Graduate Diploma in Management - Finance

Sinhgad Business School

BBA -

Shri Shankaracharya College

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Neha Pal