Neha Pawar

• Cultivated partnerships with a network of 25+ suppliers, negotiating contracts that resulted in a 15% reduction in supply costs.
  Streamlined the supply chain process, ensuring 98% on-time delivery rate and reducing stock-out incidents by 20%.
  Developed and managed the annual operating budget of $1.2M, achieving cost savings of 10% year-over-year while enhancing operational efficiency.
  Administered monthly payroll activities for 25+ staff, ensuring 100% accuracy and compliance with labor regulations.
  Oversaw the annual operating budget of $1.2M, achieving cost savings of 10% year-over-year while enhancing operational efficiency.
  Administered monthly payroll activities for 25+ staff, ensuring 100% accuracy and compliance with labor regulations.
  Oversaw the execution of food and beverage quality reviews, achieving a 95% satisfaction rate and maintaining a 5-star health and safety rating.
  Initiated and directed monthly tasting sessions that led to a 30% improvement in customer feedback scores.
  Drove a 20% increase in restaurant patronage by leading 12 successful marketing campaigns and 4 major community events annually.

• Delivered technical support to over 10,000 Google for Work customers, partners, and internal teams, significantly reducing issue resolution time by 30% through proactive system enhancements and configuration optimizations.
• Successfully managed and resolved an average of 300 complex CRM support tickets monthly, with a 95% resolution rate on first contact.
  Played a pivotal role in reducing system downtime by conducting thorough root cause analysis on recurring issues, which led to a 20% improvement in overall system reliability.
• Contributed to the department surpassing its annual customer satisfaction targets by 15% through strategic improvements in service delivery and effective problem-solving techniques.
• Developed and implemented a comprehensive knowledge base for internal use, resulting in a 25% decrease in recurring support inquiries and improved self-service for end users.
• Instrumental in the team's achievement of quarterly goals, contributing to a 10% decrease in average case-handling time and a 5% increase in overall quality scores through diligent teamwork and resource management.
• Provided expert guidance and support for Salesforce CRM users, leading to a notable increase in end-user proficiency and a 40% reduction in user-related errors during my tenure.
• Addressed technical issues and guided end users through theresolution

• Led a comprehensive analysis that resulted in a 20% increase in alignment between business performance and strategic goals.
• Drove a 15% improvement in operational efficiency through implementing key performance metrics and optimizing resource allocation across a sales team of 50 members.
• Instrumental in the facilitation of management discussions that led to a 10% reduction in decision-making time and a 25% improvement in resource utilization.
• Analyzed and assessed over 100 new work requests annually, adding critical content to aid the evaluation process and improve the request sizing accuracy by 30%.
• Played a crucial role in enhancing team productivity by 40%, contributing to the team's success in a dynamic, high-pressure environment.
  Fostered a collaborative atmosphere that built consensus among cross-functional teams, influencing leadership decision-making and increasing project buy-in by 50%.

• Regularly resolved an average of 50+ user access and visibility issues per week, enhancing overall user satisfaction and productivity.
• Effectively collaborated with business users, analyzing and synthesizing requirements from over 15 departments to tailor Salesforce functionalities.
• Managed Salesforce service cloud setup, ensuring robust user management and security for a user base of 500+ global users.
  Acted as primary support contact, successfully reducing ticket resolution time by 30% through strategic support management.
• Automated 65% of repetitive administrative tasks using Salesforce's declarative tools, resulting in a 40% reduction in manual process time and a significant increase in operational efficiency.
• Led design and deployment of 30+ custom page layouts, components, and objects, directly contributing to a 25% increase in platform usability.
  Recommend and facilitate the integration of 10+ third-party tools and apps, improving user experiences and driving a20% efficiency gain in workflow processes.

GPA: 3.8

GPA: 3.7