Neha Raj
Monmouth Junction,NJ
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitue Teacher
Kelly Services
10.2023 - Current
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Associate
Amazon Warehouse
08.2023 - 01.2024
- Improved warehouse efficiency by streamlining inventory management processes.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Worked safely around moving machinery.
Customer Service Cashier
7 Eleven
01.2023 - 08.2023
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
Frontend Software Engineer
Cigna
06.2020 - 12.2022
- Improved software performance by identifying and resolving bottlenecks in the code.
- Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Built databases and table structures for web applications.
- Promoted experience with Kubernetes, Docker and Amazon Web Services.
- Conducted data modeling, performance and integration testing.
Senior Cabin Crew Member
Air India
05.2011 - 06.2019
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Optimized meal service delivery through careful planning and coordination with catering teams on the ground.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Answered passengers' questions about flight, aircraft and destination.
Customer Service Representative
Indigo Airlines
10.2008 - 04.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
IATA DGR Training
DGR
India2010
TSA X-Ray Screener
BCAS
India2010
Basic AVSEC Training
BCAS
India2009
Bachelor of Arts -
University Of Delhi
India06.2008
Skills
- Parent Communication
- Behavior Modeling
- Complex Problem-Solving
- Special Education
Certification
- Licensed Substitute Teacher - 08/18/2023
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Substitue Teacher
Kelly Services
10.2023 - Current
Associate
Amazon Warehouse
08.2023 - 01.2024
Customer Service Cashier
7 Eleven
01.2023 - 08.2023
Frontend Software Engineer
Cigna
06.2020 - 12.2022
Senior Cabin Crew Member
Air India
05.2011 - 06.2019
Customer Service Representative
Indigo Airlines
10.2008 - 04.2011
IATA DGR Training
DGR
TSA X-Ray Screener
BCAS
Basic AVSEC Training
BCAS
Bachelor of Arts -
University Of Delhi
Similar Profiles
Meghan LovellMeghan Lovell
Team Lead at Kelly ServicesTeam Lead at Kelly Services
Perla MontellanoPerla Montellano
Substitute Teacher, K-12 at Kelly ServicesSubstitute Teacher, K-12 at Kelly Services
Edrick FranklinEdrick Franklin
Substitute Teacher, K-12 at Kelly ServicesSubstitute Teacher, K-12 at Kelly Services
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Jennifer TamuleviczJennifer Tamulevicz
Assistant General Manager, Sous Chef, Event Host at Lucky Strike EntertaintmentAssistant General Manager, Sous Chef, Event Host at Lucky Strike Entertaintment