Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Websites
Timeline
Generic
Neha Rana

Neha Rana

Pine Mountain,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Shell Gas Station
La Grange, GA
03.2023 - 06.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Monitored phone calls to provide feedback and coaching.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Conducted research and reviewed findings to solve customer issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Audited customer account information to identify issues and develop solutions.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

Front Desk Receptionist

Gardens Inn
Pine Mountain, GA
05.2022 - 08.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Customer Service Cashier

Marathon Oil
Pine Mountain, GA
01.2021 - 08.2021
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Assisted customers by providing information and resolving complaints.

Education

BBA -

Atlanta College of Art
Atlanta, GA
02.2022

High School Diploma -

Universal College Kathmandu ,Nepal
Kathmandu ,Nepal
09.2017

Skills

  • Problem-Solving
  • Focused on Customer Satisfaction
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Budgeting and Finance
  • Verbal and Written Communication
  • One Call Resolution
  • Superior Computer Skills
  • Expertise in Sales
  • Sales Proficiency
  • Marketing Savvy
  • Workforce Management
  • Coordinating Service Initiatives
  • Training and Mentoring
  • Staff Management
  • Research Ability
  • Report Preparation
  • Management of Remote Employees
  • Administrative Support
  • Training Programs
  • Cash Handling
  • Skilled Multi-Tasker
  • Call Center Operations
  • Workflow Management
  • Project Management
  • Positive and Constructive Feedback
  • Customer Retention
  • Call Monitoring
  • QA
  • Account Authorizations
  • Information Security
  • Sales Expertise
  • MS Office
  • Customer Service
  • New Hire Training
  • Work Prioritization
  • Sales Promotion
  • Account Updates

Languages

English
Professional
Nepali
Native/ Bilingual
Hindi
Professional

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving company $[Amount] annually.
  • Developed relationships with 99% new clients and typically exceeded sales goals by 80%.

Affiliations

  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

Timeline

Customer Service Manager

Shell Gas Station
03.2023 - 06.2023

Front Desk Receptionist

Gardens Inn
05.2022 - 08.2022

Customer Service Cashier

Marathon Oil
01.2021 - 08.2021

BBA -

Atlanta College of Art

High School Diploma -

Universal College Kathmandu ,Nepal

Similar Profiles

CREATE PROFILE
Neha Rana