Neha Sinha

· Served as Lead Business Analyst for the end-to-end development and deployment of Proactive Customer Notifications (PCN) and KidsFirst within the Child Support Enforcement System, ensuring seamless state integration and compliance with statutory requirements.

- KidsFirst: Oversaw 200+ screens for case and member management, including User Profile, Error Messages, Role Maintenance, Reference Code Maintenance, Federal Information, etc.

- Proactive Customer Notifications: Led system to automate notifications for non-custodial and custodial parents on payment statuses and scheduled events, reducing inbound support calls and improving customer satisfaction.

· Conducted comprehensive requirement analysis for complex client-server applications in Child Support Enforcement Services projects, driving efficient and scalable solutions from concept through implementation.

· Authored detailed documentation including Business Requirement Documents (BRDs), Functional Specifications (FSDs), Non-Functional Requirements, Use Case Specifications, and Help Documents, ensuring alignment across stakeholders and supporting accurate implementation and training.

· Partnered closely with QA teams and developers during validation and testing phases to uphold project quality standards, resulting in successful, defect-free deployments.

· Managed User Stories, Business Requirements, and Defect Tracking using Azure DevOps, expediting issue resolution and enhancing documentation transparency.

· Led JAD sessions and requirement analysis workshops with stakeholders and subject matter experts, enabling accurate system designs and minimizing rework.

· Conducted in-depth interviews with SMEs and stakeholders to capture and refine business requirements, increasing initial documentation accuracy and reducing downstream modifications.

· Contributed to effective risk assessment and planning, while managing high-impact solutions such as KIDSTAR, OpenScan, and ExpertPay.

• Conducted gap analysis, user story creation, and sprint grooming for digital transformation initiatives.
• Delivered BRDs, FRDs, and GUI wireframes to define customer-centric enhancements.
• Managed Jira for user story lifecycle and defect tracking across sprints.
• Led workshops and JAD sessions with business and IT for system modernization.
• Documented cross-system dependencies and performed end-to-end data flow analysis.
• Facilitated QA planning and SIT/UAT coordination with test teams and end users.

• Executed SAP HR rollouts across education and healthcare sectors.
• Delivered As-Is/To-Be gap analysis, created BRDs/FSDs, and authored training materials.
• Created GUI mockups and supported SIT/UAT cycles with business stakeholders.
• Led module-level configuration workshops with SMEs for accurate business alignment.

• Conducted HR reporting and analytics to support data-driven workforce planning.
• Developed training and onboarding documentation using MS templates.
• Maintained HRIS data and ensured audit readiness.